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Skills

  • Invoice generation
  • Financial impact assessment of IT solutions
  • AI-driven analytics tool deployment
  • Budget management for technology projects
  • Supervision
  • Agile Methodologies (Scrum, Kanban)
  • Communications
  • Customer service
  • Workload prioritization
  • Team management

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Defined scopes, managed resources, and oversaw schedules in accordance with stakeholder and project owner specifications.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Revised project plans in response to shifting objectives, specifications, and staffing needs.
  • Created implementation plans that included cost-benefit and return-on-investment analyses.
  • Finished procedure of project, which resulted in method.
  • Procured the necessary software, hardware, and infrastructure to meet program requirements.
  • Was in charge of all tasks delegated to me, including cross-functional collaboration and client relations.
  • Achieved efficiency gains.
  • Aligned KPIs with global technology goals.

Summaries

  • Achieved $4 in annual savings.
  • Scrum Master certified
  • Talented Global Technology Performance Leader seeking new professional challenges with Harbor & Co. And 11 years of related experience.
  • Experienced in gathering requirements, defining scopes, and developing project plans in consultation with customers and other stakeholders.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • 11 years of experience driving operational efficiencies.
  • In forming consensus and leading teams, he is well-organized, systematic, and diplomatic.
  • Strong technical skills and experience in quality assurance.

Accomplishments

  • Led global risk assessment of IT infrastructure, identifying key vulnerabilities and implementing safeguards that reduced risk exposure by 51%.
  • Orchestrated the implementation of AI-driven analytics, reducing latency by 15 and improving response times for 3 concurrent users.
  • Implemented predictive analytics that resulted in a 77% reduction in unplanned downtimes across initiative systems.
  • Reduced global data center operational costs by 38% through advanced forecasting models and resource reallocation.
  • Developed and activated an AI taxonomy to improve fault detection in resource-intensive operations, leading to a 22% improvement in error avoidance.
  • Developed real-time monitoring protocols for Workday, lowering system downtime by 74% and boosting overall efficiency.
  • Managed the migration of 6 legacy systems to cloud-based platforms, resulting in $5 annual cost savings.
  • Overhauled product operations by automating manual workflows, realizing $10 in annual savings while improving team productivity.
  • Improved global IT incident response strategies, reducing average resolution time by 60% and enhancing customer satisfaction ratings.
  • Achieved global standardization of technology stacks, unifying legacy systems which resulted in a 4 annual savings in operational costs.

Affiliations

  • Fellow, Technology Infrastructure and Operational Performance Council
  • Professional Affiliation, Global Technology Performance Consortium
  • Member, Association for Computing Machinery (ACM)
  • Participant, World Economic Forum's Council on the Future of Technology
  • Certified in Advanced Cloud Performance Management, standard
  • Fellow, Global IT Performance Efficiency Network
  • Participant, International Conference on Cloud Computing
  • Mentor, Women in Cloud Computing Leadership Program
  • Fellow, Cloud Security Alliance
  • Professional Certification, Certified Information Systems Auditor (CISA)

Certifications

  • Association for Project Management (APM)
  • Microsoft Certified: DevOps Engineer Expert
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+
  • AWS Certified DevOps Engineer - Professional
  • ServSafe
  • AWS Certified Solutions Architect – Professional
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Digital Transformation Expert (CDTE)
  • Certified Information Security Manager (CISM)

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