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Skills

  • Workflow Optimization
  • Music showcase training
  • Business Development
  • Multi-Task Management
  • Positive learning process
  • Safety measures
  • Results-oriented
  • Contract negotiation/review/drafting
  • Communications
  • Operations management

Work Experiences

  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Built a cross-functional licensing review committee.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Actively monitored upcoming regulatory changes, ensuring the organization remained up-to-date and compliant with new laws.
  • Looked for industry trends on social media and through online sources.
  • Authored 17 standard operating procedures for licensing teams to improve adherence to legal requirements and decrease errors.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 45% reduction in processing time.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Licensing Coordinator and outstanding performer in budget management and project management.
  • Knowledgable in a variety of design and testing methodologies.
  • Adept at negotiating complex licensing agreements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 46% reduction in license-related customer complaints by implementing improved communication and issue resolution protocols.
  • Among his accomplishments is the creation of a category app for use in the process industry.
  • Adept at drafting, reviewing, and negotiating complex licensing agreements, ensuring compliance with industry standards and protecting company interests.
  • Metric are well-understood.

Accomplishments

  • Developed KPI dashboards to track licensing performance metrics, ensuring data-driven decisions and improving project alignment.
  • Initiated
  • Analyzed competitive landscapes to strategically position new licenses, outpacing competitors in the past year.
  • Authored detailed process documentation for licensing workflows, allowing cross-departmental teams to reduce project hand-off times.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Coordinated efforts with external legal advisors, minimizing legal bottlenecks and achieving on-time license issuances for high-value projects.
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Coordinated with legal teams to execute licensing agreements that minimized exposure to infringement claims by 82% over several months.
  • Managed
  • Developed

Affiliations

  • American Society of Safety Professionals
  • International Compliance Association (ICA)
  • American Bar Association (ABA) - Section of Intellectual Property Law
  • Society of Corporate Compliance and Ethics (SCCE)
  • American Society of Association Executives (ASAE)
  • Technology Transfer & Legal Management Program Affiliates (TTLMP)
  • Association of Intellectual Property Firms (AIPF)
  • International Association of Administrative Professionals
  • International Association for Contract & Commercial Management (IACCM)
  • Lions Club

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified License Compliance Manager - Vantage
  • Certified Technology Licensing Professional (CTLP) - Licensing Executives Society (LES)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Data Privacy Solutions Engineer (CDPSE) - program
  • Certified Contract Negotiator (CCN) - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Licensing Professional (CLP) - Brightline

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