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Skills

  • Health Insurance Advocacy
  • Building Patient Adherence to Care Plans
  • Patient care coordination
  • Government Benefits Navigation
  • Multidisciplinary team collaboration
  • Customized patient care plans
  • Medical terminology
  • Customer service
  • Medication administration and safety
  • Medication administration

Work Experiences

  • Achieved growth in new patient acquisition over 2015.
  • Achieved a 25% reduction in avoidable emergency room visits.
  • Assisted with mobility by walking and exercising on a regular basis.
  • Analyzed patient data trends in Jira to create weekly reports, resulting in a 77% increase in care plan adherence.
  • Collaborated with clinics and external agencies.
  • Achieved full compliance across all operational areas.
  • Helped with general housekeeping tasks like cooking, meal preparation, and grocery shopping.
  • Gave patients initiative and program medications while keeping an eye out for negative side effects.
  • Ensured each patient's safety and well-being in accordance with the care plan.
  • Achieved time management optimization by reorganizing patient visit structures, increasing daily visits by 10 without compromising quality.

Summaries

  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • 8 years of experience in patient care coordination.
  • Achieved results in under 14 days.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to providing consistent and focused attention to the safety, comfort, and dignity of our clients.
  • Personal Care worker with extensive experience in providing high-quality in-home care.
  • Cooking meals, organizing schedules, and updating documentation are all skills I have.
  • Assist patients with empathetic, personal care, promoting comfort and support.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.

Accomplishments

  • Information confidentiality consistently maintained in accordance with HIPAA regulations, with zero breaches during 2015 audits of patient records.
  • Collaborated directly with over 18 primary care providers and specialists to enhance the level of care coordination and improve overall health outcomes for a patient base of 15.
  • Established a streamlined process for managing home health insurance verifications, reducing approval wait times by 82% and improving patient satisfaction.
  • Initiated follow-ups for nearly 15 home health patients post-discharge, ensuring medication adherence and significantly decreasing readmission rates by 72%.
  • Successfully integrated the use of framework to track patient care plans and monitor outcomes, improving documentation accuracy and ensuring compliance with HIPAA standards.
  • Trained and mentored a team of newly hired home health staff, resulting in a 23% improvement in onboarding efficiency and service quality for 6 months.
  • Collaborated with a multidisciplinary team of nurses, physicians, and social workers to coordinate patient transitions from healthcare facilities to in-home care, achieving a 44% reduction in readmission rates.
  • Resolved product issue through consumer testing.
  • Reduced emergency room visits among high-risk patients by 64% by promoting early intervention and preventive care strategies through community outreach programs.
  • Conducted home visits with over 12 patients monthly, performing personalized health assessments, proactively identifying risks, and advocating for patient needs in collaboration with clinical teams.

Affiliations

  • American Red Cross Certified Instructor
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Community Health Accreditation Partner (CHAP)
  • Home Health Quality Improvement (HHQI) National Campaign
  • Nurse-Family Partnership Program Member
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • American Nurses Association (ANA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Adult Protective Services (APS) Certification - National Adult Protective Services Association (NAPSA)
  • Medical Terminology for Health Professionals Course Certification - Vantage
  • Certified Public Accountant
  • Accredited Case Manager (ACM) - American Case Management Association (ACMA)
  • Certified Hospice and Palliative Nurse (CHPN) - Hospice and Palliative Nurses Association
  • Patient Navigator Training – American Association of Professional Patient Advocates (AAPPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)

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