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Skills

  • Data-driven decision making
  • Bill computation
  • Conflict resolution with vendors or clients
  • Custom Theme Creation
  • Client Communication & Consultation
  • Menu board art
  • MS Office
  • Budget Management & Cost Control
  • Time management
  • Business operations

Work Experiences

  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved a 5-star rating on process.
  • Supported the needs of a 10-person wait staff who attended to the specific needs of countless customers on a daily basis for system restaurant with social relevancy and intentionality.
  • Aligned with client expectations.
  • Coordinated communication between vendors, decorators, and entertainers to streamline the planning process for large birthday events ranging from 12 to 18 attendees.
  • Acted upon guest responses.
  • Achieved time-efficient event execution.
  • Delivered exceptional customer service by addressing specific requests promptly, contributing to a 15% increase in repeat client bookings.
  • Boosted daytime bookings for children’s birthday parties by introducing a new mid-week discount structure, increasing event frequency by 49%
  • Created itineraries for birthday guests.

Summaries

  • At initiative restaurant, creative floor leader with 5 years of experience serving 11 dinner guests.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved consistently positive client feedback.
  • Offering 3 years of restaurant experience in process settings.
  • Adapted on the go.
  • Achieved timelier event execution.
  • Birthday Hostess with hands-on experience.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful Birthday Hostess.
  • Boosted efficiency.
  • Adept at managing last-minute event changes.

Accomplishments

  • Used conflict-management techniques to consistently resolve vendor issues, resulting in on-time deliveries and a 28% decrease in service disruptions.
  • Developed accounting and financial tracking systems to ensure the successful management of party budgets, consistently coming in under budget by 50%.
  • Built strong relationships with local vendors, securing discounted rates and exclusive access to resources that saved the company $16 annually.
  • Executed creative marketing campaigns that increased venue visibility and party bookings by 81% over several months.
  • Reduced event waste by 78% % through the implementation of eco-friendly policies, resulting in positive client feedback for sustainable business practices.
  • Collaborated with parents and clients to tailor party experiences in line with their unique preferences, securing a 29% increase in repeat bookings.
  • Collaborated with entertainers, performers, and other third-party vendors to create unique, memorable birthday experiences, contributing to a 79% rise in positive reviews.
  • Collaborated with team of 5 in the development of standard.
  • Implemented digital RSVP tracking systems, reducing manual errors and ensuring accurate guest counts for event preparation.
  • Presented themed party proposals to clients, covering décor, food, and activities, increasing up-front bookings for higher-value packages by 65% %.

Affiliations

  • Affiliate, Certified Event Planner (CEP) Credential Holder
  • Member, Meeting Professionals International (MPI)
  • Moderator, Children’s Party Planning Best Practices Webinar hosted by Ironclad Systems
  • Member, American Event Professionals (AEP)
  • Affiliate, Association of Certified Professional Wedding and Event Planners
  • Participant, Event Planning Certificate Program (Offered by Lakeside Partners)
  • Volunteered Event Consultant, Non-Profit Birthday Planning Charity Northwind
  • Participant, Certified Party Deck and Design Credential Program
  • Lead Participant, Customer Service Excellence in Event Planning Course
  • Mentor, Emerging Event Planners Program (via Ironclad Systems)

Certifications

  • Social Media for Event Promotion (SMEP) by Summit Group
  • SHRM Certified Professional (SHRM-CP)
  • Certified Corporate Event Planner (CCEP)
  • Group Fitness Certification standard
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meetings Professional (CMP)
  • First aid and CPR certified
  • CompTIA Network+
  • Playground Safety Inspector Certification
  • Strategies for Event Budgeting Certification 2018

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