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Skills

  • Client intake and triage
  • Mail sorting
  • Process improvement
  • Health data reporting
  • Health screening follow-up procedures
  • Healthcare provider liaison
  • MS Office
  • Confidential health data management
  • Immunization record system redesign
  • First Aid/CPR

Work Experiences

  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Assessed medical inventory.
  • Collected and reported confidential health data for 6 healthcare facilities, maintaining procedure at all times.
  • Assisted with scheduling, transportation, and documentation for local health screening events, increasing participation by 63%.
  • Achieved case closure within the past year.
  • Collaborated with epidemiologists.
  • Was in charge of retrieving, updating, filing, and transmitting medical records.
  • Authored 14 policy memos.
  • Benefited over 12 low-income families.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.

Summaries

  • Practices and standards in public health are well-understood.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Accomplished in community outreach.
  • Fluency in both Portuguese and Japanese.
  • Strengths in performance reporting and team leadership backed up by Community and Public Service training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Knows how to manage charts, forms, and payments.
  • Costs were consistently reduced while profits were increased.
  • Opportunity to learn German was pursued in order to improve support for method populations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Successfully managed data entry for immunization records, improving record accuracy by 46% and exceeding compliance standards.
  • Developed client onboarding guidelines to reduce processing time by 49% and improved satisfaction scores by 51% points.
  • Monitored local public health data trends and provided actionable reports that improved program decision-making and resource allocation.
  • Assisted in organizing and executing mental health awareness campaigns, helping to reach over 17 community members and increase mental health service access by 62%.
  • Supported a multi-department initiative to conduct contact tracing efforts during the pandemic, ensuring accurate and timely information on 9 cases.
  • Assisted with scheduling and on-site support for 3-event public health workshops, contributing to Innovation Award for outstanding community impact.
  • Monitored and updated the immunization records management system with SAP, reducing input errors by 65% and boosting compliance.
  • Trained staff on vaccination program procedures, leading to a 40% increase in vaccination rates across the Pacific Northwest.
  • Led the overhaul of the patient scheduling system, reducing overbookings by 45% and enhancing resource efficiency.
  • Documented and resolved initiative which led to standard.

Affiliations

  • National Association for Health Services Executives (NAHSE)
  • Global Health Council
  • Lions Club
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Council on Education for Public Health (CEPH)
  • Society for Public Health Education (SOPHE)
  • American Medical Billing Association (AMBA)
  • Healthcare Information and Management Systems Society (HIMSS)
  • American Association of Medical Assistants (AAMA)

Certifications

  • Health Promotion and Communication Certification - Atlanta
  • Certified Health Education Specialist (CHES) - 2022
  • Certified Population Health Professional (CPHP) - method
  • Data Analytics for Public Health Certificate - initiative
  • Certified Infection Control (CIC) - 2016
  • Apple Certified Associate (ACA)
  • Epidemiology Certificate - category
  • CompTIA Security+
  • International Public Health Professional Certification - Summit Group
  • Public Health Surveillance and Data Systems Certification - SAP

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