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Skills

  • Crisis communication in public health
  • Team building
  • Confidential health data management
  • Document coordination
  • Problem resolution
  • Medical supply inventory assessment
  • Business operations
  • HIPAA compliance oversight
  • Immunization record system redesign
  • Health data reporting

Work Experiences

  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Assessed and updated medical inventory, leading to a 78% improvement in the accuracy of supplies.
  • Collaborated with epidemiologists.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Assisted over 11 residents.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Was in charge of financial documents like expense reports and invoices.
  • Achieved a 61% decrease in response time for patient inquiries.
  • Achieved case closure within the past year.

Summaries

  • Achieved recognition in 2024.
  • Public Health Office Assistant with 18 years of experience in initiative industry is meticulous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Accomplished in redesigning office systems for higher functionality, cutting immunization record retrieval times by 77% and optimizing office operations.
  • Knows how to manage charts, forms, and payments.
  • Opportunity to learn German was pursued in order to improve support for method populations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Multitasker who is well-organized and has excellent communication and time management skills.
  • Accomplished in community outreach.
  • Public Health Office Assistant with 2 years of successful project management and process improvement experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Trained volunteers for health advocacy events and screenings, increasing volunteer retention by 43% and enhancing program effectiveness.
  • Improved response time to patient inquiries through streamlined communication protocols, decreasing average reply time by 16%.
  • Accelerated new hire onboarding by implementing standardized document preparation methods, cutting orientation time by 16%.
  • Played a key role in coordinating COVID-19 drive-thru testing, processing an average of 5 patients per day, while adhering to all safety protocols.
  • Documented and resolved initiative which led to standard.
  • Co-led development of budget plans for multiple clinics and health events, ensuring costs remained below the allocated budget by 10%.
  • Initiated an outreach program targeting at-risk populations in multiple languages, increasing engagement by 75% within three years.
  • Monitored local public health data trends and provided actionable reports that improved program decision-making and resource allocation.
  • Facilitated communication of public health policies to diverse audiences, contributing to 25% higher engagement rates in underserved communities.

Affiliations

  • Healthcare Administrative Professionals (HAP)
  • National Association for Health Services Executives (NAHSE)
  • Student Public Health Association (SPHA)
  • Public Health Accreditation Board (PHAB)
  • Association of Public Health Laboratories (APHL)
  • National Association for Health Care Recruitment (NAHCR)
  • International Association of Administrative Professionals
  • Public Health Nurses Section (PHNS) - APHA
  • Community Health Workers Association
  • American Society for Quality (ASQ) Healthcare Division

Certifications

  • Project Management in Public Health (PMPH) Certification - Salesforce
  • Health Services Management Certification - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Health Data Analyst (CHDA) - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Public Health (CPH) - 2021
  • Emergency Health Preparedness Certificate - Beacon Labs
  • Data Analytics for Public Health Certificate - initiative
  • CompTIA Network+
  • ServSafe

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