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Skills

  • Knowledgeable in construction safety
  • Customer relationship management tools (CRM)
  • Customer engagement metrics analysis
  • Business operations
  • Management
  • Content creation and curation
  • Community Engagement Strategy
  • Problem resolution
  • Community performance benchmarking
  • Building systems and services

Work Experiences

  • Led crucial pre-installation meetings with general contractors, subcontractors, consultants, and representatives from the manufacturer.
  • Achieved this in 2023.
  • Addressed community disputes effectively.
  • Activated partnership marketing programs.
  • Guided and directed third-party inspectors through project construction, commissioning, and closeout.
  • Built and maintained a relationship with community influencers that contributed to 14% organic brand growth across various platforms.
  • Devised a project schedule, which included the order in which all construction activities should be completed for maximum efficiency.
  • Achieved a satisfaction score of 32%.
  • Advocated for diversity and inclusion efforts.
  • Achieved results in two years.

Summaries

  • With 11 years of experience as a Site Supervisor.
  • Carpentry, flooring installation, concrete work, framing, cabinetry, painting, and forklift operation are all skills that I have.
  • Supervising projects from start to finish is something I'm very good at.
  • Achieved results within two years.
  • Adept at designing member acquisition programs.
  • Accomplished Community Developer with a successful track record of implementing rewards-based systems to increase engagement by 78% within community forums.
  • Skilled in budgeting, quality control, and industry best practices.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 18% improvements in community satisfaction.
  • Achieved a traffic boost of 70%.

Accomplishments

  • Facilitated regional events that helped boost membership by 63%, while generating 9% higher brand exposure.
  • Monitored and responded to community feedback, directly influencing product enhancements that increased NPS by 59% points.
  • Effectively managed a remote team of 16 members, ensuring timely execution of community initiatives and achieving 60% targets.
  • Utilized data analytics tools to track and report on community engagement, resulting in a 72% increase in overall online participation in 2021.
  • Collaborated with product development teams to align community feedback with upcoming product roadmaps, resulting in framework being implemented and improving satisfaction by 56% points.
  • Leveraged Tableau to analyze survey data, generating insights that improved community satisfaction by 62% and NPS by 55% points.
  • Managed community-focused survey campaigns using metric to gain insights, fostering a 81% improvement in member retention.
  • Established strategic partnerships that expanded community reach by 24% and enhanced brand visibility in Phoenix.
  • Increased community participation through targeted event planning and execution, resulting in a 44% engagement rate improvement on key digital platforms.
  • Organized a community webinar series which drove 60% increase in user engagement and received a 15% positive feedback rating.

Affiliations

  • Certified Community Developer by procedure, 2019
  • Membership in Local Civic Engagement Committee (Boston)
  • American Planning Association (APA) - Community Development Division
  • Association for Supply Chain Management (APICS)
  • National Organization of Community Development Officers (NOCDO)
  • National Association for Community Mediation (NAFCM)
  • Society of Human Resource Management
  • Network for Social Change (NSC)
  • Toastmasters
  • Member of Tableau User Group for Community Analytics

Certifications

  • Salesforce Certified Marketing Cloud Administrator
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Content Marketing Specialist - DigitalMarketer
  • Salesforce
  • Google UX Design Professional Certificate
  • ServSafe
  • Certified Fundraising Executive (CFRE)
  • HubSpot CMS for Marketers Certification
  • Event Planning Certificate by Meeting Professionals International (MPI)

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