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Skills

  • Automotive product knowledge
  • Customer loyalty program management
  • Effective follow-up communication
  • Supervision
  • First Aid/CPR
  • Invoice generation
  • Inventory management and vehicle allocation
  • Data analysis for sales trends
  • Team management
  • Problem resolution

Work Experiences

  • Was in charge of the sales process as well as the financing options.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Collaborated with team members across the dealership.
  • Attracted 3 potential buyers.
  • Provided detailed instructions on how to use the vehicle's standard and optional features.
  • Explained Tableau offerings to customers, including policies, restrictions, and refund policies.
  • Conducted thorough needs analysis for each customer, matching them with the ideal Power BI and boosting customer retention rates by 31%.
  • Adapted negotiations accordingly.
  • Achieved 18 consecutive top-salesperson recognitions for consistently exceeding monthly quotas by 30%.
  • Used the system register system to ring up customer purchases, process payments, and issue receipts.

Summaries

  • Strategic thinker with expertise in risk assessment.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • New Car Salesperson is a hardworking and dependable New Car Salesperson who excels at risk assessment and vendor management.
  • Looking forward to taking on a new challenge with a successful team.
  • Sales Associate with 3 years of experience in retail environments who is upbeat and customer-focused.
  • New Car Salesperson with stakeholder engagement and quality assurance abilities.
  • Results-oriented Miscellaneous professional with performance reporting, risk assessment, and process improvement strengths.
  • Tableau and HubSpot experts with exceptional interpersonal skills.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Met and exceeded company’s key performance indicators (KPIs) for monthly sales, consistently closing 76% more deals than the regional average.
  • Consistently surpassed monthly sales targets by closing 13+ vehicle transactions per month and outperforming dealership benchmarks by 49%.
  • Ideated and launched the dealership’s first customer loyalty program, which saw 48% enrollment growth in the first the past year alone.
  • Effectively demonstrated new vehicle features and technology, aiding in the upsell of additional options and increasing average vehicle transaction value by 72%.
  • Achieved 14 consecutive top-salesperson recognitions for consistently exceeding monthly quotas by 85%.
  • Assisted in the rebranding of the dealership website, leading to a 52% rise in online inquiries and subsequent showroom visits.
  • Trained new sales team members on effective upselling techniques, leading to a collective quarterly increase in accessory sales by 54%.
  • Participated in vehicle launch events, contributing to a successful product introduction that increased dealership visibility and drove 7 pre-orders.
  • Secured a prestigious Volume Leader award for 2018 by consistently ranking in the top 4 sales associates across the region.
  • Collaborated with service departments to provide seamless after-sales care, improving long-term customer retention by 81%.

Affiliations

  • Participant, Car Dealership Sales Associate of the Year Event – Nominated for outstanding sales achievements and customer retention metrics.
  • Active Participant, Auto Sales Performance Improvement Program – Attended quarterly workshops focused on improving upselling and cross-selling strategies.
  • Affiliate, Automotive Finance Educational Network – Completed finance option structuring courses to better serve various customer demographics.
  • Affiliate, Auto Dealership Management Association – Engaged in leadership development courses designed for optimizing sales team performance.
  • Certified Automotive Product Specialist – Achieved certification in presenting and upselling new high-demand car models.
  • Member, Society of Automotive Analysts (SAA) – Leveraged market research insights for targeted car sales strategies.
  • Member, Professional Automotive Sales Association (PASA) – Regularly attend networking events to keep up with the latest trends and tools in automotive sales.
  • Member, Direct Dealership Development Network – Engaged in shared learning on improving sales performance at both individual and dealership levels.
  • Member, Green Automotive Association – Regularly attend workshops to stay updated on trends and technology in sustainable vehicle options.
  • Certification, Sustainable Automotive Sales – Completed a specialized training program in 2020 focusing on selling environmentally sustainable vehicles.

Certifications

  • Ethical Sales Practices for Automobiles Certification - Ironclad Systems
  • Certified Customer Service Professional (CCSP) - Brightline
  • Customer Experience Management Certification - system
  • Certified Automotive Digital Marketer (CADM) - metric
  • SHRM Certified Professional (SHRM-CP)
  • Certified Online Sales Professional (COSP) - Ironclad Systems
  • American Academy of Financial Management (AAFM)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Auto Internet Sales Professional - method

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