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Skills

  • Business analysis
  • Negotiation
  • Employee engagement and retention
  • Cross-functional team collaboration
  • Business operations
  • Supervision
  • Organization
  • Budget management exceeding 16
  • Expense control measures
  • Metric equipment

Work Experiences

  • Achieved 30% performance improvement.
  • Identified program areas in need of improvement and implemented framework program, resulting in a 14% increase in productivity.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Assessed employee performance over a the past year period and provided constructive feedback to help them improve.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved 22% higher sales per employee.
  • 73% of managers earned promotions.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Customer-focused professional with 7 years of experience in the Miscellaneous sector.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Project management, stakeholder engagement, and project management are all well-trained.
  • Multi-Unit General Manager with 6 years of successful workflow optimization and performance reporting experience.

Accomplishments

  • Implemented sales-driven initiatives across 8 locations, achieving cumulative year-on-year revenue growth of 20% % for the fiscal year.
  • Developed and executed crisis management protocols, maintaining operational continuity during the method crisis, reducing costs by $13.
  • Collaborated with cross-functional departments to launch a new product initiative, increasing unit-based sales by 61% % in 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed scalable processes for multi-unit workflow standardization, improving operational consistency and reducing errors by 82% %.
  • Piloted a customer engagement program that resulted in a 46% % uplift in transaction frequency across multiple locations in 2016.
  • Monitored and guided the financial performance for 5 units, achieving 63% % growth in profit margins and exceeding strategic goals.
  • Implemented cost-saving initiatives in purchasing and logistics, reducing overhead costs by $16 annually across 9 units.
  • Optimized operational processes across 6 units, reducing overall downtime by 51% % and improving workforce efficiency.
  • Trained and mentored 5 multi-unit managers, improving leadership capability and team performance, achieving a 63% % uplift in employee engagement scores.

Affiliations

  • Multi-Unit Franchisee Association (MUFA)
  • Leadership Management International (LMI)
  • Hospitality Financial and Technology Professionals (HFTP)
  • National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Freemason
  • International Council of Nurses
  • National Restaurant Association (NRA)
  • Project Management Institute (PMI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Certified Hospitality and Tourism Management Professional (CHTMP) - Ironclad Systems
  • Retail Leadership Certification (RLC) – framework
  • Certified Retail Operations Manager (CROM) – Ironclad Systems
  • CompTIA Security+
  • Certified Franchise Executive (CFE) - International Franchise Association
  • First Aid/CPR Certified
  • Project Management Professional (PMP) – 2020

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