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Skills

  • Supervision
  • Budgeting
  • Brand reputation enhancement
  • Continuous process improvement
  • Financial Management
  • Time management and prioritization
  • Cross-promotional campaign management
  • Organization
  • Multi-unit operations management
  • Communications

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Achieved 22% higher sales per employee.
  • Achieved 68% faster response times.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that program operations ran smoothly.
  • Achieved a significant framework by making proactive decisions based on market expertise and business knowledge.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Project management, stakeholder engagement, and project management are all well-trained.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Professional with over 6 years of experience as a manager for a $2 several months revenue-generating company.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Enhanced multi-location customer experience through tailored training, boosting Net Promoter Score (NPS) by 34% %.
  • Developed a streamlined multi-location inventory management system, reducing inventory discrepancies by 58% %.
  • Optimized operational processes across 6 units, reducing overall downtime by 51% % and improving workforce efficiency.
  • Implemented cost-saving initiatives in purchasing and logistics, reducing overhead costs by $16 annually across 9 units.
  • Orchestrated the successful negotiation of vendor contracts, reducing supply chain costs by $5 and improving procurement processes.
  • Created multi-unit hiring and staffing strategies to reduce turnover across all units, realizing a 71% % increase in employee longevity.
  • Crafted and implemented budgeting controls for multiple units, reducing waste and inefficiencies, resulting in cost reductions totaling $8.
  • Managed operational budgets exceeding $13, consistently achieving or exceeding revenue targets by 77% % in 2016.
  • Developed and executed crisis management protocols, maintaining operational continuity during the method crisis, reducing costs by $13.
  • Improved employee retention by 39% % through development of an enhanced training and onboarding program across all units.

Affiliations

  • Toastmasters
  • Institute of Certified Professional Managers (ICPM)
  • Business Marketing Association (BMA)
  • Franchise Business Review (FBR)
  • Institute of Management Consultants USA (IMC USA)
  • Association for Operations Management (APICS)
  • Council of Supply Chain Management Professionals (CSCMP)
  • International Council of Shopping Centers (ICSC)
  • Project Management Institute (PMI)
  • Association of Information Technology Professionals

Certifications

  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Franchise Executive (CFE) - International Franchise Association
  • Project Management Professional (PMP)
  • Retail Leadership Certification (RLC) – framework
  • Certified Negotiation Expert (CNE) - Beacon Labs
  • Digital Marketing Certification – program
  • Certified Agile Team Facilitator (ICP-ATF) – ICAgile
  • SHRM Certified Professional (SHRM-CP)

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