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Skills

  • Organization
  • Client needs assessment
  • Donation procurement strategies
  • Client needs assessments
  • Customer service
  • Case management system optimization
  • Digital record-keeping proficiency
  • Conflict de-escalation techniques
  • MS Office
  • Audit readiness and reporting

Work Experiences

  • Oversaw the delivery of procedure project by process team, which resulted in framework.
  • Collaborated with local government officials.
  • Addressed family needs.
  • Adjusted resource allocations.
  • Advocated for client needs in court.
  • Benefited over 3 families.
  • Assisted over 4 families.
  • Created a community resource database.
  • Achieved results over a two years period.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.

Summaries

  • Collaborative leader with proven ability to connect with local stakeholders.
  • Coordinated referral processes.
  • Collaborated with educators to fine-tune IEPs.
  • Professional with over 16 years of experience working in the community to provide information on available programs.
  • Achieved better long-term safety outcomes.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in conflict resolution and mediation.
  • Bolstered essential family services.

Accomplishments

  • Spearheaded collaboration with method to organize 13 workshops that increased family engagement by 39% in 2016.
  • Successfully managed a family-centered support budget of 17, ensuring efficient allocation of funds to core service programs.
  • Resolved product issue through consumer testing.
  • Secured new partnerships with 3 local agencies, expanding available resources and creating an integrated support network for families.
  • Reduced non-compliance with state and federal family service standards by 31% through consistent monitoring and documentation.
  • Guided families through the Individualized Education Program (IEP) process for children with special needs, ensuring 15% program retention.
  • Maintained thorough records of 100+ family cases, ensuring compliance with HIPAA and state regulations, resulting in 100% audit success.
  • Advocated for family needs during educational and legal meetings, ensuring 85% retention in services for at-risk families.
  • Managed a caseload of 12 families, successfully connecting them with community resources, healthcare providers, and educational services.
  • Facilitated over 16 community workshops on family development and child education, raising participation by 33%.

Affiliations

  • Family Resource Coalition of America
  • American Society of Safety Professionals
  • Society for Social Work and Research (SSWR)
  • Association for Supply Chain Management (APICS)
  • National Alliance on Mental Illness (NAMI)
  • Trauma-Informed Care Network
  • National Organization for Victim Assistance (NOVA)
  • Rotary International
  • International Association of Administrative Professionals
  • National Federation of Families for Children's Mental Health

Certifications

  • Certified Child Protection Professional (CCPP) - process
  • Apple Certified Associate (ACA)
  • Mental Health First Aid Certification - standard
  • Child Abuse Awareness and Prevention Certification
  • Certified Business Analysis Professional (CBAP)
  • CPR and First Aid Certification program
  • Certified Family Life Educator (CFLE) – National Council on Family Relations (NCFR)
  • Volunteer Management Certificate - Beacon Labs
  • Trauma-Informed Care Certification system
  • Child Mental Health Specialist Certification - North Carolina

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