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Skills

  • Client relationship building
  • Project organization
  • Regulatory compliance
  • Customer relations
  • B2B sales strategies
  • Retention strategies
  • Miscellaneous expertise
  • Upselling techniques
  • Method equipment
  • Process improvement

Work Experiences

  • Implemented effective sales techniques and increased product sales to over $3 in 6 months.
  • Closed $7 in high-contract-value deals.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Achieved 73% YOY increase in sales.
  • Built new, qualified connections.
  • Analyzed customer feedback.
  • Met sales and service targets of $18 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Analyzed market trends.
  • Analyzed sales data for optimized forecasting.
  • Achieved initial revenue of $18.

Summaries

  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Bringing 17 years of experience in this field.
  • Achieved 65% improvement in post-sale engagement.
  • Spanish is a bilingual individual who is fluent in both languages.
  • Clear understanding of risk assessment and data analysis as well as team leadership training.
  • Accomplished in project and sales pipeline management, boosting lead qualification rates by 77%. Adept at using CRM systems like Tableau to track and forecast sales activities with accuracy.
  • Achieved 17% growth in customer acquisition.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in project management.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.

Accomplishments

  • Increased customer satisfaction by 80% through proactive post-sales support and follow-up.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated cross-selling strategies across product lines, generating an additional $5 in annual revenue.
  • Closed multi-year agreements in Miscellaneous worth $3 annually, building long-lasting partnerships with top-tier clients.
  • Optimized CRM practices and workflows, improving customer retention rates by 29% over two years.
  • Received President's Club in 2018 for achieving the highest client renewal rate and maintaining 29% retention over 13 quarters.
  • Led a new product introduction campaign, increasing product revenue by $18 within the first 8 months.
  • Demonstrated exceptional product knowledge and sales acumen, resulting in a 32% retention rate for enterprise clients.
  • Secured and negotiated contracts worth $14 in Raleigh and increased sales revenue by 46%.
  • Established and maintained relationships with key decision-makers in Miscellaneous, leading to 16 multi-year partnerships being secured.

Affiliations

  • Salesforce Trailblazers Community
  • International Association of Administrative Professionals
  • Business Marketing Association (BMA)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Strategic Account Management Association (SAMA)
  • Professional Association for Customer Engagement (PACE)
  • International Society for Performance Improvement (ISPI)
  • Institute of Business Development (IBD)
  • Women in Sales Leadership (WISL)

Certifications

  • SMstudy Certified Sales Marketing Professional – standard
  • Certified Account Executive (CAE) – metric
  • Sales Enablement Certified – HubSpot Academy
  • Advanced Competitive Strategy – process
  • Inbound Sales Certification - HubSpot Academy
  • Solution Selling Certification – Sales Performance International
  • Certified Business Analysis Professional (CBAP)
  • Facebook Certified Digital Marketing Associate — process
  • Strategic Sales Management – system
  • First Aid/CPR Certified

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