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Skills

  • HAZMAT training
  • Switchboard management
  • MS Office
  • Certified Manlift Operator
  • Customer database management
  • Basic mathematical aptitude
  • Proficient in MS Office
  • Team management
  • Excellent sense of direction
  • Air Brake Certification

Work Experiences

  • Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
  • Accurately relayed detailed information to field personnel.
  • Estimated weights, heights, and centers of balance to make precise placements.
  • Achieved an average resolution time of 11 minutes.
  • Created budgets, kept track of warehouse costs, and cut costs where I could.
  • Achieved Lean for advanced radio operation and maintained continuous dispatch during high-capacity public events.
  • Presented the executive team with carrier performance metrics and monthly cost reports.
  • Updated the database with customer responses by performing data entry operations.
  • Achieved a 32% accounting accuracy rate.
  • Took incoming calls and used the PA system to page individuals and departments.

Summaries

  • Front desk management and call routing are two areas where I excel.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Interpersonal and negotiation skills are exceptional in this trained facilitator.
  • Communications Operator is a highly motivated individual who excels at customs compliance, inventory control, customer service, and transportation logistics.
  • Professional in transportation and logistics with experience in materials management and inventory reconciliation.
  • Among his accomplishments is the creation of a standard app for use in the initiative industry.
  • Offering 18 years of switchboard operation experience.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Within Transportation, senior Communications Operator and outstanding performer in risk assessment and process improvement.

Accomplishments

  • Improved
  • Collaborated with law enforcement, fire departments, and medical teams to coordinate rapid response during a method, resulting in improved outcomes.
  • Streamlined
  • Ensured
  • Initiated
  • Reduced freight costs by 7% by optimizing backhaul schedules and negotiating carrier rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted
  • Established
  • Collaborated with team of 18 in the development of framework.

Affiliations

  • Certified 9-1-1 Communications Officer by the Texas Commission on Law Enforcement (TCOLE), promoting best practices in emergency number systems
  • Completed professional development in Crisis and Emergency Risk Communication (CERC) through the Centers for Disease Control and Prevention (CDC) in 2019
  • Recipient of the Public Safety Communications Leadership Award 2022, recognized by my peers for innovation in dispatch management
  • American Society of Safety Professionals
  • Certified in CPR and medical dispatch coordination through the American Heart Association (AHA) Emergency Medical Dispatch (EMD) training in 2018
  • Member of the National Fire Protection Association (NFPA), contributing communication insights for fire safety and emergency planning in urban areas
  • Contributing member of the Emergency Services Direct Program (ESDP), enhancing the coordination of resources between law enforcement, fire, and medical services
  • Society of Women Engineers
  • Active attendee at the Smart Public Safety Workshop (SPSW), exploring advancements in AI-enabled emergency call routing systems to improve response speed
  • Graduated from the Emergency Management Professional Program (EMPP), gaining critical knowledge in multi-departmental communication coordination

Certifications

  • Certified Emergency Response Coordinator (CERC) – framework
  • Critical Incident Stress Debriefing (CISD) Specialist Certification – Harbor & Co.
  • CompTIA A+ Technician
  • Law Enforcement Dispatch Certification – process
  • Incident Command System (ICS) 100, 200, 700, and 800 Certifications – FEMA
  • Project Management Professional (PMP)
  • Crisis Intervention Team (CIT) Certification - metric
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Dispatcher Trainer Certification Program – standard

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