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Skills

  • Addiction therapy
  • Conflict resolution proficiency
  • Conflict resolution master
  • Predictive Data Modeling
  • Conflict mediation and resolution
  • Picture adjustment
  • Jurisdictional knowledge
  • Human Trafficking Interdiction
  • Procedure law
  • Addictions and substance abuse

Work Experiences

  • Was in charge of planning and implementing improvements to cross-functional collaboration, client relations, and workflow optimization.
  • Achieved 52% faster issue resolution.
  • Achieved ITIL for improved IT governance.
  • Consolidated network resources.
  • Coordinated a security audit that uncovered vulnerabilities, leading to the implementation of stricter policies and reducing potential threats by 45%.
  • Achieved a 57% improvement in cybersecurity response assessments.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Deployed a new data management system.
  • Coordinated department-wide IT security training initiatives, leading to a 40% improvement in cybersecurity response assessments.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.

Summaries

  • Achieved results without exceeding budget constraints.
  • Building positive relationships with internal and external stakeholders for 3 years is a successful 18-year track record.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Boosted cybersecurity awareness by 39%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Accomplished ICT Officer with expertise in policy development.
  • Achieved a 25% reduction in stock delays.
  • Achieved a 50% decrease in security-related incidents.
  • Analytical ICT Officer committed to data loss prevention, responsible for improving backup processes and decreasing data loss incidents by 72%. Passionate about safeguarding business data.

Accomplishments

  • Configured and managed firewall and intrusion prevention systems, decreasing vulnerabilities by 23% in 2018.
  • Implemented comprehensive network monitoring tools across 7 locations, resulting in prompt identification of issues, reducing downtime by 23% hours.
  • Managed disaster recovery planning, ensuring minimal data loss (< 35%) and downtime during a critical system failure in 2019.
  • Established continuous monitoring systems for network health, reducing unexpected downtime by 43%.
  • Facilitated a seamless shift to remote work during method, leading efforts on VPN setup and network security adjustments that maintained full operations without downtime.
  • Performed routine software updates and security patches across multisite operations, reducing system vulnerabilities by 66%.
  • Negotiated service contracts with IT vendors, saving 8 annually on hardware procurement while maintaining SLAs.
  • Automated backup procedures for high-value systems, achieving 28% improvement in data recovery time.
  • Implemented automation tools for system configuration across 16 sites, cutting manual labor by 75% and increasing operational efficiency.
  • Developed and implemented a centralized IT service desk, reducing average resolution time by 25% and improving customer satisfaction scores.

Affiliations

  • The Open Group Architecture Forum (TOGAF Community)
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society
  • National Association of Social Workers
  • International Institute of Business Analysis (IIBA) – IT Professional Branch
  • Cybersecurity and Infrastructure Security Agency’s Information Sharing and Analysis Organizations
  • Information Systems Audit and Control Association (ISACA)
  • Certified ScrumMaster (CSM), Scrum Alliance
  • CompTIA IT Professional Network
  • Society of Human Resource Management
  • Jaycees

Certifications

  • Certified Technical Support Engineer (CTSE)
  • Apple Certified Associate (ACA)
  • VMware Certified Professional (VCP)
  • Linux Professional Institute Certification (LPIC) Level 1
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Information Technology Manager (CITM)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Azure Security Engineer Associate
  • First Aid/CPR Certified

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