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Skills

  • Organization
  • Meeting facilitation
  • Budgets
  • Strategic planning
  • Business operations
  • Individualized assessments
  • Mail handling
  • Conflict resolution
  • Quality improvement initiatives
  • Regulatory compliance

Work Experiences

  • Designed a comprehensive service plan.
  • Assisted clients in setting up self-directed budgets, facilitating greater control over their services and personal development.
  • Cut administrative time by 54%.
  • Assisted clients in setting up self-directed budgets.
  • Advocated on behalf of clients in service planning meetings and legal consultations, ensuring their needs and preferences were prioritized.
  • Conducted thorough assessments.
  • Conducted consistent follow-ups.
  • Coordinated care for clients with co-occurring disorders.
  • More than 10 Miscellaneous executives had their schedules organized and updated by me.
  • Created continuity in care.

Summaries

  • To meet challenging objectives, work well with little supervision.
  • Achieved holistic support.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Built strong client relationships.
  • Committed advocate for clients, ensuring that support plans reflect their preferences and helping navigate legal consultations with a focus on prioritizing client voices.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Independent Support Coordinator and outstanding performer in risk assessment and process improvement.
  • Achieved measurable improvements in client independence.
  • Advocated for clients.
  • Independent Support Coordinator is a smooth and efficient Independent Support Coordinator who has experience improving executive productivity and business operations.

Accomplishments

  • Led focus groups and compiled data to inform state agencies about community care needs, resulting in process at initiative.
  • Eased access to necessary resources through expertly prioritizing complex caseloads, serving an average of 16 clients monthly.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully facilitated access to social services for 14 clients, enabling job placements and long-term stability in the community.
  • Facilitated client self-advocacy, delivering workshops on rights and support services that resulted in a 40% increase in client independence.
  • Optimized service pathways for complex cases, guiding 12 clients through multi-agency assistance programs in Phoenix to improve service utilization.
  • Coordinated support services for 4 clients transitioning from institutional care to community-based living, achieving a 19% success rate in integration during 2019.
  • Helped decrease hospital readmission rates by coordinating post-discharge support services for at-risk clients.
  • Mentored junior team members in service coordination fundamentals, helping to reduce onboarding time by 2 weeks.

Affiliations

  • Independent Support Coordination Network (ISCN)
  • Toastmasters
  • Jaycees
  • National Association of Social Workers
  • International Coach Federation (ICF) - Community Support Coaching
  • American Association of Service Coordinators (AASC)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) - Certified Community Behavioral Programs Network
  • American Marketing Association
  • Association for Community Living Professionals (ACLP)
  • National Organization for Human Services (NOHS)

Certifications

  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certified Vocational Evaluation Specialist (CVE)
  • Certified Disability Management Specialist (CDMS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Qualified Intellectual Disability Professional (QIDP)
  • CPR/First Aid for Disability Providers

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