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Skills

Process improvement
Relationship development
RFI Scanners
Partnership management
Communications
Business operations
Administrative support
Key account management
Sales pipeline management
Data-driven decision making

Work Experiences

Achieved Top Performer for consistently exceeding quarterly sales quotas by 50%, setting a new company benchmark.
Site evaluations, customer surveys, and team audits were all things I did.
Asset transfers, lender and equity requests, and audit inquiries were all things I assisted with.
Saved money by developing functional solutions to metric problems.
Authored and refined business proposals targeted to prospective clients, landing 9 new contracts in the first quarter.
Appointed to oversee international expansion efforts, opening new markets in program that generated 18 in revenue in the first year.
Achieved a 60% increase in new business from referrals.
Finished method of project, which resulted in category.
Assisted in the creation of standard procedures.
Accelerated go-to-market timelines.

Summaries

Inventive Operations Specialist with a broad understanding of business principles, techniques, and methods.
ITIL certified
Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
Strategic planning in category settings and strategic planning in vendor management settings.
Strong technical skills and experience in vendor management.
Excellent knowledge of a wide range of business functions, including content management systems, report analytics, expense management, and market research.
Critical thinker with the ability to build rapport with people in order to maximize project goals and output, solve complex problems, and implement innovative improvement strategies.
Analytical Operations Specialist with extensive experience identifying and leading cost-cutting and efficiency initiatives.
Communicative and team-oriented, with Adobe Creative Suite expertise.
Capable of adapting and remaining flexible while juggling multiple tasks.

Accomplishments

Established strategic partnerships with system that resulted in 83% cost savings and enhanced service levels.
Improved the efficiency of the sales funnel, decreasing customer acquisition costs by 52% while increasing the conversion rate by 44%.
Conducted an in-depth customer needs assessment, identifying gaps and opportunities that resulted in 3 in upsell and cross-sell revenue.
Developed customized sales presentations using Power BI, increasing client engagement rates by 80% resulting in $90,000 in new deals.
Increased profitability by 73% through in-depth analysis and re-negotiation of supplier contracts.
Reduced operating costs by 81% through process optimization and supplier re-negotiations, boosting overall profitability.
Presented business growth strategies to the executive team which resulted in securing additional investment and accelerated market entry by 16 months.
Utilized competitive intelligence to reposition a flagship product, which contributed to a 84% market share increase in Atlanta.
Led a project team to analyze sales data and identified key growth opportunities, which resulted in an increase in total sales by 84% within the past year.
Collaborated with cross-functional teams to develop a new client onboarding process, reducing customer churn by 77% within several months.

Affiliations

Active participant in the Growth Hacking Leaders community, developing pragmatic and data-driven decision-making approaches for rapid business scaling.
Attendee of the annual New Business Acquisition Summit, gaining valuable insights into multi-channel sales strategies and emerging industry trends.
Member of the Network of Executive Women (NEW), advancing leadership and diversity strategies in cross-functional business development roles.
Completed a Marketing & Sales Alignment course with the Sales Revenue Leadership Institute, bringing comprehensive expertise in customer-centric messaging tactics.
Certified member of the Institute of Leadership & Management with a focus on cross-departmental training and team-based business development.
Collaboration with the International Society of Strategic Management to employ evidence-based practices in business scaling and market expansion.
Speaker at the Innovators Business Conference, where experts discuss cutting-edge tactics to expand partnerships and secure sales revenue goals.
Member of the Global Business Leaders Council, prioritizing market creation and scaling strategies for economists, strategists, and business developers.
Engaged in HubSpot Academy’s Sales Enablement Certification Program, incorporating technology to enable seamless lead acquisition and customer retention.
Member of the Association for Strategic Planning (ASP), leveraging frameworks to optimize go-to-market strategies and execution.

Certifications

Certified Sales Executive (CSE) - Sales and Marketing Executives International (SMEI)
Digital Sales Certification - Google
Association for Project Management (APM)
ServSafe
SHRM Certified Professional (SHRM-CP)
Certified Business Analysis Professional (CBAP)
Certified Email Marketing Specialist – program
Certified B2B Marketing Professional (CBMP) – initiative
Project Management Professional (PMP)
Certified Public Accountant (CPA)

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