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Skills

  • Liquor law compliance
  • Credit card processing
  • Barcode scanning efficiency
  • Product and service sales
  • Cash Handling
  • Product upselling
  • Check cashing
  • Continuous process optimization
  • Currency sorting
  • Retail merchandising

Work Experiences

  • Authored a training manual for troubleshooting self-checkout malfunctions.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Collaborated with the loss prevention team.
  • Counted drawers quickly and accurately at the start and end of each shift.
  • Boosted throughput by collaborating with cashiers.
  • Assisted customers in locating appropriate framework product store locations, answered product questions, and provided solutions to various method issues.
  • Assisted in testing and deploying software updates for self-checkout systems, ensuring a smoother customer experience post-launch.
  • Cross-trained with customer service to cover both staffed registers and self-checkout areas during peak demand, streamlining workload distribution.
  • Covered staffed registers during peak demand.
  • Assisted customers with scanning issues.

Summaries

  • Experienced Self Checkout Cashier with success in driving innovation and early adoption of emerging technologies and platforms.
  • Expert in metric and category merchandise, as well as providing upbeat and knowledgeable customer service.
  • Quick delivery of hot food and improved are service-oriented.
  • Problem-solver with experience in customer service.
  • 8 years of experience working in high-volume environments.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • When assisting customers and coworkers, he is cheerful.
  • Server with 15 years of experience in front-of-house and back-of-house roles.
  • Capable of accurately taking order information and quickly serving customers.
  • Dedicated cashier and server in method establishment with 3 years of experience.

Accomplishments

  • Regularly conducted software audits on self-checkout machines, identifying and resolving recurring malfunctions faster, improving system uptime by 39%.
  • Reduced average transaction time by 76% by advising customers on how to efficiently operate the self-checkout kiosks.
  • Contributed operational insights to the installation of additional self-checkout machines, leading to a 11% increase in customer traffic handled by the store.
  • Monitored self-checkout stations for potential loss prevention risks, contributing to the identification and resolution of 17 suspicious transactions.
  • Supported the deployment of real-time data analytics tools, enabling faster identification of checkout trends and improving daily checkout throughput by 75%.
  • Maintained up-to-date knowledge of self-checkout software and hardware systems, ensuring compliance with company standards and accurate transactions.
  • Assisted in configuring new point-of-sale hardware across 15 locations, ensuring minimal downtime and compliance with company IT standards.
  • Kept accurate logs of daily discrepancies, enabling streamlined investigations for loss prevention teams and providing actionable insights.
  • Troubleshot and resolved technical issues on the self-checkout kiosks, reducing downtime by 60% and ensuring operational efficiency.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Association of Information Technology Professionals
  • Certified Cashier Professional (CCP) Certification from Ironclad Systems
  • Self-Service Kiosk Association (SSKA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • National Association of Cash Handling Professionals (NACHP)
  • American Marketing Association
  • Project Management Institute
  • Retail Operations Professional Network (ROPN)

Certifications

  • Project Management Professional (PMP)
  • Certified Expert in Customer Engagement by process
  • Certified in Barcode Scanning Techniques by program
  • Retail Transactions Processing Certification by the Electronic Payments Association (EPA)
  • CompTIA A+ Technician
  • Conflict Resolution in Retail Certification by framework
  • ServSafe
  • Certified POS Maintenance Specialist by category
  • Certified in Payment Processing Technology by process
  • Payment Dispute Management Certification by process

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