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Skills

  • Market trend analysis
  • Stakeholder management
  • Change Management
  • Financial Management
  • Marketing research
  • Supervision
  • Advanced Excel (VLOOKUP, Pivot Tables)
  • Operational improvement
  • Predictive modeling
  • Customer retention strategies

Work Experiences

  • Analyzed existing marketing data.
  • Mapped out current business and operational processes and made recommendations for how they could be improved.
  • Achieved a 8 per year operational cost reduction.
  • By closely supervising the workflow of claims analysts and mail clerks, I was able to close process gaps and encourage optimal productivity.
  • Achieved a 50% efficiency increase.
  • Articulated complex business and system requirements for a cross-departmental initiative that cut inefficiencies in metric process by 21%.
  • Generated over $18 million in revenue per year through streamlined and spearheaded.
  • Used critical thinking to fix system errors in program reports.
  • Orchestrated and implemented a groundbreaking online employee timekeeping program to improve overtime and employee work hours measurements.
  • Analyzed and interpreted existing marketing data, uncovering insights that supported a 44% budget reallocation towards high-performing channels.

Summaries

  • Achieved results across 2024 years.
  • Automated core workflows.
  • Achieved 52% reductions in project delays.
  • Astute in root cause analysis.
  • Achieved 20% improvements in overall workflow productivity.
  • Advanced knowledge in stakeholder management.
  • Reliable quantitative analyst who understands company metrics with accuracy and efficiency.
  • Within Miscellaneous, senior Business Analyst Consultant and outstanding performer in stakeholder engagement and workflow optimization.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved ROI improvements of $3 over 18 years.

Accomplishments

  • Performed SQL-driven, ad hoc reporting on large datasets, uncovering operational bottlenecks and increasing efficiency by 40%.
  • Authored detailed system documentation for IT teams post-implementation, enhancing team onboarding and reducing knowledge transfer time by 81%.
  • Led market analysis and business intelligence initiatives, enabling data-driven decision-making and increasing market share by 48% over 16 fiscal quarters.
  • Documented and resolved process which led to system.
  • Led customer journey mapping workshops, identifying areas of friction and improving customer satisfaction scores by 43%.
  • Analyzed data trends to anticipate market demand, enabling the launch of a Workday within one year, resulting in 57% higher year-one sales than projected.
  • Designed and implemented customer segmentation analysis, leading to a 48% increase in targeted marketing campaign effectiveness.
  • Directed competitive analysis and market trend research to identify growth opportunities, contributing to 21% expansion in service offerings.
  • Advised clients on customer retention programs that led to a 60% expansion in their existing customer base within 6 months.
  • Communicated directly with C-Level executives to present analytical findings, influencing a corporate strategy that increased EBITA by 84%.

Affiliations

  • Toastmasters
  • Association of Business Process Management Professionals (ABPMP)
  • International Association for Contract and Commercial Management (IACCM)
  • Certified Analytics Professional (CAP) Credential
  • Association for Computing Machinery
  • Certified Information Systems Auditor (CISA)
  • Association of Information Technology Professionals
  • Certified Agile Business Analyst (CABA)
  • Association for Supply Chain Management (APICS)
  • Institute of Management Consultants (IMC)

Certifications

  • Advanced Business Analytics Specialization
  • Google Data Analytics Professional Certificate
  • Cisco Certified Network Associate (CCNA)
  • Oracle Certified Business Analyst (OCBAP)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • PRINCE2® Foundation Certification
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Public Accountant

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