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Skills

  • Problem resolution
  • First Aid/CPR
  • Client needs assessments
  • Data analysis
  • Labor relations and employee rights education
  • Process improvement
  • Advanced conflict resolution and mediation techniques
  • Contract writing and legal documentation review
  • Budgets
  • Proficient in Tableau

Work Experiences

  • Analyzed bargaining leverage and labor power, adjusting proposals that resulted in 15% increase in contract ratification.
  • Compiled comprehensive bargaining reports that highlighted key achievements for presentation at the Harbor & Co. Annual general meeting.
  • Collaborated with a multi-departmental team to execute industry research, leading to the inclusion of modernized wage scales in final contract agreements.
  • Coordinated a recruitment drive.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Advocated to company executives for the implementation of improved health and safety measures, leading to a 59% decline in workplace incidents.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Compiled comprehensive bargaining reports.

Summaries

  • Achieved contract approval rates of 15%.
  • Adept at tracking labor market data.
  • Adept at overseeing contract implementation.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Fluency in both Mandarin and German.
  • Achieved high worker satisfaction.
  • Collaborated with external advocates.
  • Intelligent Social Services Director with experience in budgeting and program management.
  • Achieved high ratification rates.
  • Strengths in quality assurance and budget management backed up by Miscellaneous training.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Resolved product issue through consumer testing.
  • Led a bargaining committee of 18 members in drafting proposals that resulted in a successful wage increase of 18%.
  • Led the introduction of health and safety provisions into worker contracts, reducing workplace accidents by 26% within 2015.
  • Engaged in ongoing labor law education to ensure accurate interpretation and application of legislative changes during contract negotiations.
  • Led the effort to add new health insurance provisions to the collective bargaining agreement, benefiting over 6 workers.
  • Negotiated workplace equity provisions that led to the successful implementation of a diversity and inclusion task force within the organization.
  • Worked with key stakeholders to prevent layoffs of 17 employees through negotiated job security measures.
  • Served as liaison between legal counsel and bargaining units, ensuring compliance with both federal and state labor laws.
  • Coordinated Employee of the Year-winning campaigns to defend workers' rights during high-stakes bargaining sessions with Northwind.

Affiliations

  • Lions Club
  • American Federation of Teachers (AFT)
  • American Medical Informatics Association
  • National Association of Alternative Dispute Resolution (NAADR)
  • Association for Computing Machinery
  • International Association for Conflict Management (IACM)
  • Labor Campaign for Single Payer (LCSP)
  • Amalgamated Transit Union (ATU)
  • International Transport Workers' Federation (ITF)
  • National Union of Healthcare Workers (NUHW)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Labor Market Trends and Negotiation Tactics Certification - 2020
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Labor Relations (CLRP) - Brightline
  • Advanced Labor Law and Policy Certificate - Chicago
  • Leadership and Business Negotiation Strategies Certificate - Northwind
  • Certified Labor Relations Negotiator (CLRN) - 2016
  • Certification in Wage Dynamics and Employment Law - Columbus
  • ServSafe

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