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Skills

  • Budgets
  • Problem resolution
  • Fresh and frozen seafood expertise
  • Customer service excellence
  • Organization
  • Food safety certification (standard)
  • POS system troubleshooting and support
  • Marketing strategy
  • Operational improvement
  • Customer service

Work Experiences

  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Created a task schedule for Assistant Seafood Managers based on their individual strengths and knowledge of vendor management.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Boosted sales of prepared items by 7%.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Attracted over 12 participants.
  • Successfully introduced new product lines that resulted in a 2% increase in annual profits.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Returned change and currency and processed debit and credit card payments with a 2% accuracy rate.

Summaries

  • Always looking for new ways to increase revenue and improve customer satisfaction.
  • Adept at leading teams, increasing sales through customer-focused strategies, and promoting sustainable seafood options, driving a 16% increase in eco-conscious product sales.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assistant Seafood Manager is a multi-talented Assistant Seafood Manager who is consistently rewarded for planning and operational improvements.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Assistant Seafood Manager with 3 years of experience supervising employees in process environments.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and workflow optimization.

Accomplishments

  • Mentored junior staff members on seafood handling procedures, resulting in a ITIL certification for 11 employees and reducing mishandling incidents.
  • Resolved product issue through consumer testing.
  • Reduced annual seafood waste by 51% through accurate inventory management and timely product rotation procedures.
  • Successfully coordinated seasonal in-store promotions, driving a 73% increase in seafood sales during peak seasons.
  • Improved overall team performance through ongoing mentorship and performance reviews, resulting in a 44% bump in service speed and efficiency.
  • Implemented a comprehensive loss prevention strategy that reduced product shrinkage by 27%, contributing to an overall boost in profitability.
  • Implemented a product freshness monitoring system that ensured that all seafood consistently passed quality checks, resulting in 16 consecutive months of zero customer complaints about product quality.
  • Developed a customer engagement initiative focused on seafood education, leading to a 85% improvement in customer loyalty within two years.
  • Participated in training workshops on advanced seafood management techniques, applying lessons learned to improve product freshness by 23%.
  • Created and maintained detailed records of inventory purchases, departmental expenses, and seafood stock levels, ensuring zero discrepancies during company-wide audits.

Affiliations

  • Food Marketing Institute Sustainability Group
  • Alliance for Workplace Excellence
  • North American Association of Fisheries Economists (NAAFE)
  • Coldwater Seafood Connection Program
  • Fishing Communities Coalition Membership
  • Association of Food Handling and Safety Certification
  • Freemason
  • National Institute of Fish & Seafood Management Professionals
  • Seafood Harvesters of America
  • Association of Information Technology Professionals

Certifications

  • Ethical Supply Chain Management Certification (by procedure)
  • Organic Seafood Certification Compliance (by standard)
  • Certified Seafood Sustainability Professional (CSSP)
  • Apple Certified Associate (ACA)
  • Seafood Cold Chain Management Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Supplier Quality Auditor Certification (SQA)
  • Sustainable Seafood Advisor Certificate (by system)
  • Project Management Professional (PMP)

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