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Skills

  • Business Development
  • Affordable housing programs knowledge
  • Organization
  • Supervision
  • Crisis management and emergency preparedness
  • Relationship development
  • Customer service
  • MRI accounting software
  • Staff management
  • Containment and air filtration methods

Work Experiences

  • Annual operating budgets and forecasts, as well as sales and marketing plans, were all developed by me.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Adhered to metric.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Mitigation Technician every 18 months.
  • Adhered to all EPA guidelines.
  • Addressed properties with moisture exposure.
  • Achieved zero safety violations.
  • Achieved zero on-the-job injuries.

Summaries

  • Talented business manager with a track record of success in both operations and leadership.
  • Adept at coordinating emergency response plans for natural disasters, allowing for effective and timely restoration services in less than 5 hours for priority areas.
  • Property manager and licensed real estate professional with 7 years of industry experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Mitigation Technician with 4 years of successful risk assessment and stakeholder engagement experience.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Achieved zero on-the-job injuries over a 9-year period.
  • Achieved timely restoration in less than 18 hours for priority areas.

Accomplishments

  • Successfully identified hidden moisture sources using infrared thermography technology on 15 projects, aiding in rapid and thorough remediation efforts.
  • Optimized restoration project workflows to expedite insurance claim processing, resulting in a decrease of outstanding claims by 5 within two years.
  • Coordinated emergency water repairs during high-risk flooding events, reducing potential property damage by 67% through fast deployment of equipment and personnel.
  • Managed water damage mitigation for 18 properties, reducing overall restoration time by 30% through efficient resource allocation and team coordination.
  • Used thermal imaging to inspect and diagnose water intrusion points on 4 affected areas, successfully mitigating further structural damage.
  • Collaborated with insurance adjusters to ensure 52% accuracy in damage assessments, leading to faster claim approvals and fewer challenges for clients.
  • Coordinated logistics for equipment setup on 16 large-scale water mitigation projects, ensuring on-time delivery and prompt action to minimize property losses.
  • Trained team members to rapidly assess and categorize water intrusion levels, boosting overall project efficiency by 36%.
  • Reduced contamination risk by 50% through the implementation of advanced sealing techniques in hazardous zones during restoration processes.
  • Implemented and maintained compliance with industry-standard safety protocols, achieving 18 years without any safety incidents or violations.

Affiliations

  • Jaycees
  • Rotary International
  • American Society of Home Inspectors (ASHI)
  • Disaster Recovery Institute International (DRI)
  • Toastmasters
  • Freemason
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • American Indoor Air Quality Council (AIAQC)
  • International Facility Management Association (IFMA)
  • Association of State Floodplain Managers (ASFPM)

Certifications

  • Certified Mold Remediation Specialist (CMRS)
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Property Damage Appraiser Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mold Inspector (CMI)
  • Certified First Responder (CPR/AED Certification)
  • National Fire Protection Association (NFPA) 70E Qualified
  • Certified Microbial Remediation Supervisor (IICRC)
  • Certified Restorer (CR)
  • Certified Indoor Air Quality Technician (IAQT)

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