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Skills

  • Customer communication and conflict resolution
  • Marketing and advertising
  • Containment area setup and decontamination processes
  • Regulatory compliance
  • Customer Satisfaction Improvement Initiatives
  • Contract negotiation
  • Hazardous materials handling
  • Supervision
  • Emergency response coordination
  • MRI accounting software

Work Experiences

  • Achieved zero on-the-job injuries.
  • Addressed properties with moisture exposure.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Assessed 5 major commercial properties.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Achieved 36% reduction in mold spread.
  • Achieved a 5% success rate on initial assessments.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.

Summaries

  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Adept at coordinating emergency response plans for natural disasters, allowing for effective and timely restoration services in less than 5 hours for priority areas.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Mitigation Technician is a multi-talented Mitigation Technician who is consistently rewarded for planning and operational improvements.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Addresses property damage efficiently.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved results within 11 hours post-disaster.
  • Tenant relations, sales, marketing, and business transactions are all areas where I excel.
  • Achieved top-clearance rates for 6 major restoration projects.

Accomplishments

  • Identified improvement areas in on-site risk assessments, enabling quicker turnaround times and more accurate documentation across 16 locations.
  • Trained team members to rapidly assess and categorize water intrusion levels, boosting overall project efficiency by 36%.
  • Personally ensured application of drying techniques and necessary dehumidification equipment, achieving a 61% mold prevention success rate.
  • Achieved top performance ratings for 2020 water dehumidification success, restoring compromised properties to pre-loss condition in three years.
  • Proactively identified cost-saving opportunities in drying system deployments, reducing energy consumption by 85% per project.
  • Documented and resolved system which led to program.
  • Delivered on-demand emergency mitigation services within 11 hours, cutting average response times by 47% to meet clients' urgent repair needs.
  • Improved operational efficiency by revising procedures for equipment maintenance that extended dehumidifier and air scrubber lifespans by 39%
  • Performed post-remediation air quality tests, ensuring projects consistently passed clearance levels at a 62% first-attempt success rate.
  • Conducted ongoing risk assessments across 5 projects, identifying potential hazards and implementing preventative measures that improved safety compliance by 16%.

Affiliations

  • National Roofing Contractors Association (NRCA)
  • Association of Information Technology Professionals
  • National Association of Waterproofing and Structural Repair Contractors (NAWSRC)
  • National Fire Protection Association (NFPA)
  • Toastmasters
  • Society of Human Resource Management
  • Freemason
  • United States Green Building Council (USGBC)
  • Association for Supply Chain Management (APICS)
  • Society of Risk Analysis (SRA)

Certifications

  • Air Systems Cleaning Specialist (ASCS)
  • Certified Moisture Resistance Technician (CMRT)
  • First Aid/CPR Certified
  • General Contractor License process
  • Project Management Professional (PMP)
  • Certified Health and Safety Technician (CHST)
  • Certified Fire and Smoke Restoration Technician (IICRC)
  • Google Certified Professional Cloud Architect
  • Salesforce
  • CompTIA Network+

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