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Skills

  • Attention to detail
  • Hospitality Etiquette
  • Business Strategy
  • Proactive problem-solving
  • Food and Beverage Forecasting
  • Menu development and optimization
  • Order Accuracy and Speed
  • Upselling Techniques for Food and Beverage
  • Event catering and coordination
  • Beverage Menu Engineering

Work Experiences

  • Assisted with administrative tasks such as document filing, copying, and package delivery.
  • Finished framework of project, which resulted in process.
  • Kept track of the senior management team's training progress and kept employee records.
  • Assessed patients who were going through active drug and alcohol withdrawal and offered interventions to help them manage their physical and psychological symptoms.
  • Looked at system protocols to see how I could improve processes and increase productivity.
  • Assisted the group with any clerical needs by handling phone calls, records management, and correspondence efficiently.
  • Restocked office supplies, cleaned up trash, and delivered files to employees.
  • Worked with the framework and process departments to confirm partnership contractual obligations.
  • Kept track of reportable hours to ensure proper payroll administration.
  • Conducted a needs analysis for new training and staff development programs to target departmental needs.

Summaries

  • Exceptional at coordinating invoicing and billing tasks.
  • Exceptional at taking phone calls and making reservations.
  • Dedicated Intern, Food and Beverage Department seeking internship opportunity with Summit Group with 10 years of experience and Miscellaneous degree.
  • Professional with stakeholder engagement and quality assurance fluency.
  • Working on my feet for long periods of time and training new employees are both things I've done before.
  • Maximized customer satisfaction with prompt assistance.
  • Large-scale events and intimate dining are both familiar territory for her.
  • Looking for a learning-oriented position with a Miscellaneous company.
  • To complete inspired system designs, I'm passionate about standard and system knowledge.
  • Intern, Food and Beverage Department who is self-motivated and dependable and can achieve high performance with little supervision.

Accomplishments

  • Assisted in improving the online reservation system, reducing booking errors by 28% and improving customer experience.
  • Supported the execution of a promotional campaign for new menu items, contributing to 80% increase in customer orders during the launch week.
  • Decreased beverage spillage incidents by 51% through introducing standardized handling procedures, resulting in cost savings.
  • Developed a system to track and minimize food and labor costs, achieving a 41% improvement in overall cost efficiency.
  • Reduced order processing time for high-demand menu items by devising a new prep station setup, increasing kitchen productivity by 18%.
  • Streamlined kitchen operations by introducing a new communication system, reducing order delays by 64% and expediting service times.
  • Leveraged upselling techniques with beverage pairings, contributing to a framework increase in average check totals over 18 months.
  • Researched and incorporated customer preferences into seasonal menu updates, resulting in a 22% increase in specific menu item orders.
  • Increased team engagement by 40% and promoted a collaborative work environment contributing to improved team efficiency.
  • Executed a beverage promotion that boosted specialty drink sales by 47% over a two years using strategic placement and advertising.

Affiliations

  • Workshop Certificate, Menu Design & Customization for Special Events, awarded by standard, 2018
  • Member, International Association of Culinary Professionals (IACP) 2019 – Present
  • Member, International Foodservice Executives Association (IFSEA) method
  • Certified in Responsible Vendor Compliance, completed through Lakeside Partners, 2024
  • Volunteer, Local Food Bank Meal Prep Team, Chicago, 2020 – 2023
  • Certified in Allergen Awareness, accredited by standard, 2024
  • Participant, SafeServ Food Safety Training Program, completed 2022
  • Graduate, Barista Skills Training Program by initiative, completed 2015
  • Member, Student Chapter of the Foodservice Consultants Society International (FCSI), metric, 2018 – Present
  • Volunteer, Zero-Waste Initiatives with program, 2024 – 2019

Certifications

  • Certified Professional in Food Safety (CP-FS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Allergy and Intolerance Training
  • CompTIA A+ Technician
  • Wine and Spirits Education Trust (WSET) Level 1 Award in Wines
  • Certified Manager Certification (National Restaurant Association)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality & Tourism Management Professional (CHTMP)
  • SHRM Certified Professional (SHRM-CP)
  • World Host Professional Certification

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