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Skills

  • Customer service
  • Chart development
  • Problem resolution
  • Conducting investigations
  • Cross-functional team collaboration
  • Operational risk reduction
  • Internal and external audit support
  • Stakeholder engagement
  • Organization
  • Team building

Work Experiences

  • Collaborated with metric customers to determine their needs and deliver system service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed external economic factors.
  • Authored comprehensive risk reports monthly.
  • Assessed vendor risks during contract negotiations.
  • Applied compliance measures across all departments.
  • Assisted in conducting 15 scenario planning workshops that enhanced contingency measures across the business.
  • Achieved $3 cost avoidance.
  • Assisted in reshaping Ironclad Systems's risk management strategy.
  • Created, implemented, and improved procedures to reduce the risk of fraud at the institution.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 42% reduction in recurring risks.
  • Committed to staying updated on the latest regulatory changes, ensuring Lakeside Partners maintains full legal compliance and minimal risk exposure.
  • Addressed operational risks.
  • Within Miscellaneous, senior Risk Management Assistant and outstanding performer in cross-functional collaboration and process improvement.
  • Conducted strategic risk assessments.
  • Assisted senior leadership in making strategic decisions.
  • Conducted root-cause analyses.
  • Achieved a 79% reduction in future incidents.
  • Analyzed past incidents.

Accomplishments

  • Supported the audit preparation for initiative compliance, identifying areas of improvement and ensuring no penalties during the audit process.
  • Facilitated bi-annual risk-related audits across all departments, ensuring 100% compliance with industry regulations and avoiding legal penalties.
  • Worked alongside the IT department to enhance data privacy risk controls, ensuring compliance with cybersecurity standards and reducing vulnerabilities by 54%.
  • Created workflow documents and training materials for risk management best practices, adopted by 3 departments.
  • Collaborated with legal and compliance teams to draft and review contracts with comprehensive risk mitigation clauses, resulting in a 70% decrease in liability exposure.
  • Identified and tracked risks associated with third-party vendors, lowering potential supply chain disruption risk by 5 hours or days.
  • Designed and maintained risk tracking databases, ensuring up-to-date information on risks, incidents, and mitigation efforts, increasing efficiency by 74%.
  • Automated the tracking of compliance requirements in HubSpot, decreasing manual efforts and risk of non-compliance by 18%.
  • Developed reports using SAP that allowed leadership to assess business risk exposure, leading to a 56% decrease in potential loss events.
  • Monitored regulatory updates on Asana laws to ensure alignment with state and federal compliance, reducing potential financial risk by 45%.

Affiliations

  • Association of Certified Fraud Examiners (ACFE)
  • Global Association of Risk Professionals (GARP)
  • Business Continuity Institute (BCI)
  • Lions Club
  • Risk Management Society of Portland
  • Freemason
  • International Risk Governance Council (IRGC)
  • Association of Insurance Compliance Professionals (AICP)
  • American Marketing Association
  • Enterprise Risk Management Academy (ERMA)

Certifications

  • Certified Information Security Manager (CISM) – ISACA
  • ISO 27001 Lead Implementer, standard for Information Security Risk
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certificate in Operational Risk Management, framework
  • Anti-Money Laundering (AML) Certification - ACAMS
  • CompTIA A+ Technician
  • Advanced Risk Management Certification, method
  • Project Management Professional (PMP)
  • Certified Actuarial Risk Analyst (CARA), CAA Global

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