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Skills

  • Relationship building
  • Conference planning
  • Business operations
  • Correspondence handling
  • G Suite knowledgeable
  • Office management
  • Inventory management
  • Accounts payable / accounts receivable
  • Process improvement
  • Marketing

Work Experiences

  • Kept track of hiring, transfers, terminations, and changes in employment classifications and salaries in human resources records.
  • Answered clients' and Business Operations Associates' phone calls and provided information to inform and educate callers.
  • Used a variety of data collection methodologies, effectively analyzing and recording my findings.
  • Was in charge of a multi-line phone switchboard that routed calls to the appropriate personnel and departments.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to category and method department employees.
  • Gathered, organized, and entered data into a database system.
  • Identified
  • Kept track of employee absences, noting vacation time, sick days, and personal days.
  • Planned corporate and office meetings for groups of up to 9 people.

Summaries

  • Innovative
  • Detail-oriented clerical team member looking for work experience in the procedure industry.
  • Business Operations Associate is a professional, meticulous, and hardworking Business Operations Associate who is looking for a new professional challenge and is eager to advance professionally with Summit Group.
  • Team player who is adaptable and focused in quality assurance.
  • Deadline-driven
  • Looking for a new challenging role where I can have a long-term impact.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Efficient and meticulous, with a knack for establishing rapport with clients and providing support to senior management.
  • Pragmatic
  • Problem-solving, data analysis and cross-functional collaboration skills are all available.

Accomplishments

  • Collaborated with senior leadership on cost-saving initiatives, identifying 2% in annual savings through process optimization and renegotiation of procedure contracts.
  • Facilitated the integration of QuickBooks, resulting in a 44% reduction in data handling errors and improved operational consistency across branches.
  • Improved team productivity by introducing Agile methodologies into daily operations, leading to a 84% increase in project throughput within one year.
  • Framework Trained medical billing staff of 18 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monthly Reporting: Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Documented and resolved initiative which led to metric.
  • Designed and implemented a cross-department workflow automation system, reducing manual processes and cutting operational costs by 72%.
  • Completed payroll for staff of 5 direct reports.
  • Vendor Management: Negotiated low vendor rates for office supplies.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) - Business Operations Section
  • National Association of Social Workers
  • Project Management Institute (PMI)
  • Entrepreneurs’ Organization (EO)
  • National Association for Business Economics (NABE)
  • Rotary International
  • Council of Supply Chain Management Professionals (CSCMP)
  • Jaycees
  • Institute for Supply Management (ISM)
  • International Project Management Association (IPMA)

Certifications

  • Association for Project Management (APM)
  • Certified Business Process Improvement Professional (CBPIP) by Brightline
  • Data-Driven Decision Making Certificate by Coursera metric
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Project Management Professional (PMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Process Associate (CBPA) by ABPMP

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