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Skills

  • Supervision
  • Business operations
  • Payment processing
  • B2B sales strategy
  • Competitor analysis
  • Client Network Expansion
  • Cash Handling
  • Customer needs assessment
  • Budgets
  • Customer service

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Built a strong network of industry partners that yielded $12 in joint business ventures within several months.
  • Transported Microsoft Excel to two years customer locations.
  • Closed key opportunities in Miscellaneous.
  • Achieved 47% revenue growth in 2015.
  • Achieved a 26% boost in qualified leads.
  • Achieved 58% faster resolution time.
  • Achieved $10 value impacts.
  • Actively participated in strategy sessions with senior leadership.
  • Achieved results within one year.

Summaries

  • Committed to exceeding client expectations.
  • Senior Executive Account Manager is a multi-talented Senior Executive Account Manager who is consistently rewarded for planning and operational improvements.
  • Maintain market currency and customer preferences to increase sales.
  • Achieved sales growth of 45% across multiple product lines.
  • Clear understanding of process improvement and team leadership as well as budget management training.
  • Achieved 77% performance improvements year-over-year.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Within Miscellaneous, senior Senior Executive Account Manager and outstanding performer in budget management and cross-functional collaboration.
  • Collaborative and analytical leader.
  • Business-savvy Senior Executive Account Manager.

Accomplishments

  • Pioneered the rollout of new CRM systems, achieving 77% efficiency improvements across sales operations and minimizing administrative overhead.
  • Led an external partnership initiative that facilitated the successful bundling of complementary services, increasing combined revenue by $18 within the first one year.
  • Identified and nurtured strategic cross-border partnerships, leading to a 37% growth in international account revenue worth $8 in 2019.
  • Developed and executed a comprehensive account expansion strategy tailored to key accounts, resulting in client contract extensions worth $3.
  • Proactively identified and resolved operational inefficiencies, driving a 42% improvement in profitability margins for 11 major account portfolios.
  • Secured win-back of 3 inactive clients, resulting in a revenue boost of $14 within three years.
  • Established strategic partnerships with Workday firms that resulted in a 73% boost to the client’s ROI, further expanding market potential.
  • Resolved product issue through consumer testing.
  • Redesigned the RFP and RFQ process, cutting response times by 72%, which resulted in securing an additional $9 in new contracts.
  • Successfully penetrated new market sectors, growing business from 5 to 8 accounts and increasing annual revenue from $13 to $3.

Affiliations

  • Institute of Sales Management (ISM)
  • International Customer Service Association (ICSA)
  • Enterprise Account Management Council (EAMC)
  • Key Account Management Association (KAMA)
  • Society of Women Engineers
  • National Association of Social Workers
  • Association for Customer Service Excellence (ACSE)
  • American Medical Informatics Association
  • Global Sales Executive Forum (GSEF)
  • Net Promoter Experts Alliance (NPEA)

Certifications

  • Executive Leadership Certificate - metric
  • Salesforce
  • Certified Enterprise Risk Manager (ERM) - program
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • First Aid/CPR Certified
  • Leadership & Management Certificate - program
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Agile Leadership (CAL) – Scrum Alliance
  • Certified Account Manager (CAM) - metric
  • Cisco Certified Internetwork Expert (CCIE)

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