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Skills

  • Client Satisfaction Improvement
  • Business Administration
  • Financial reporting
  • Public speaking
  • Inventory management
  • Cross-functional team collaboration
  • Organization
  • Event safety and emergency protocols
  • Team management
  • Process improvement

Work Experiences

  • Created engagement areas and specialized breakout sessions.
  • Looked for industry trends on social media and through online sources.
  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Collaborated with marketing and PR teams.
  • Crafted event programming.
  • Achieved 37% growth year over year.
  • Collaborated cross-functionally with marketing and PR teams to ensure promotions for conventions reached 78% more attendees vs. The previous year.
  • Addressed emerging trends.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Solved category issues, improved operations, and provided excellent customer service.

Summaries

  • Certified in risk management and health compliance, with a focus on ensuring the highest safety standards for convention attendees and staff.
  • Expert at coordinating event logistics and collaborating with sales and marketing teams to achieve booking goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Built relationships with vendors and stakeholders.
  • Achieved 58% improved attendee ratings.
  • Accomplished this over 16 years.
  • Certified in health compliance.
  • Achieved significant savings for clients each fiscal year.
  • Committed to delivering exceptional attendee experiences.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Managed sponsor relationships, securing 4% increase in sponsorship renewals by delivering specialized attention and post-event reports showing ROI.
  • Developed strategic partnerships with influencers and industry experts, boosting convention visibility and attracting a 30% increase in targeted demographic attendance.
  • Managed event budgets of up to $8, consistently staying under budget by identifying cost-saving opportunities in key areas.
  • Trained and supervised volunteers and temporary staff for events of 11 participants, ensuring smooth coordination and high satisfaction rates.
  • Executed marketing campaigns for upcoming conventions via email newsletters, driving registrant lead growth by 17% over a period of 18 months.
  • Developed and executed exhibition floor plans for conventions with over 15 booths, optimizing traffic flow and exhibitor visibility.
  • Prepared detailed timelines and deliverable milestones to guide meetings, achieving timely execution of all event components and ensuring client satisfaction.
  • Coordinated panel discussions and workshops across 16 event stages, resulting in metric for attendees and improved speaker satisfaction.
  • Implemented social media strategies, increasing online engagement by 21% and boosting pre-event ticket sales by category through targeted campaigns.
  • Optimized event logistics for a multi-day conference, abridging communication between 4 stakeholders and vendors, resulting in seamless execution.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Event Planners Association (EPA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association for Supply Chain Management (APICS)
  • Event Service Professionals Association (ESPA)
  • International Special Events Society (ISES)
  • Toastmasters
  • American Society of Safety Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)

Certifications

  • CompTIA A+ Technician
  • Meeting and Event Planning Certificate from Harbor & Co.
  • Project Management Professional (PMP)
  • Certified Special Events Professional (CSEP)
  • Certified Meeting Professional (CMP)
  • Hospitality Management Certificate from framework
  • CompTIA Security+
  • Project Management for Events from Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Occupational Health and Safety (OHS) Course Certificate

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