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Skills

  • Reducing tech support inquiries through accuracy
  • Technical manual proofreading
  • Reducing production delays through teamwork
  • Client-facing communication and relationship building
  • Developing content review workflows
  • Attention to detail in large-length documents
  • Helping secure funding through content accuracy
  • Quality assurance in project proposals
  • High-level content refinement skills
  • Competency with category for proofreading

Work Experiences

  • Contributed to 17 research papers.
  • Looked for industry trends on social media and through online sources.
  • Created and maintained a database of high-quality boilerplate copy to allow for quicker service and turnaround on time-sensitive projects.
  • Delivered error-free editing under tight turnaround for procedure, leading to a $134,000 increase in readership engagement.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Delivered cover letters to 10 clients.
  • Corrected inconsistencies in a 2018-page technical manual and ensured compliance with method, reducing tech support inquiries by 70%.
  • Collaborated with authors to refine manuscripts.
  • Delivered error-free editing under tight turnaround.
  • Assisted in proofreading grant applications for Cedar Works, resulting in 2 successful funding approvals.

Summaries

  • Collaborated with marketing teams to proofread campaign materials, contributing to $146,000 in monthly sales and improved engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved Innovation Award for excellence in book publishing with 11 clients.
  • Boosted efficiency significantly.
  • Excellent communication and multitasking skills.
  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.
  • Consistently delivered high-quality proofreading.
  • Costs were consistently reduced while profits were increased.
  • Consistently met strict deadlines.
  • Boosted client satisfaction metrics.

Accomplishments

  • Managed the proofreading and final approval for 2 documents per month for Cedar Works, reducing time-to-delivery by 28% days.
  • Streamlined proofreading for large-scale projects, resulting in a 9% rise in digital content engagement for Ironclad Systems.
  • Collaborated with 4-member editorial team to improve overall message consistency, reducing feedback loops by 23%.
  • Reduced publication time by 73% through streamlined communication between content creators and editors.
  • Proofread technical documentation with a focus on clarity, contributing to a 3% reduction in post-go-live client queries.
  • Translated technical jargon into accessible language, boosting the comprehension of content for target audiences by 65%.
  • Awarded President's Club from Cedar Works for maintaining a 26% record in error-free proofreading over 2018.
  • Streamlined communication with program, ensuring swift feedback that reduced content revision cycles by 34%.
  • Proofread and edited highly technical reports for Miscellaneous clients, ensuring accuracy and adherence to process.
  • Maintained ongoing professional development on new program standards, reducing non-compliance issues by 43%.

Affiliations

  • Association of Information Technology Professionals
  • International Society for Language Studies (ISLS)
  • Society for Editors and Proofreaders (SfEP) - now Chartered Institute of Editing and Proofreading (CIEP)
  • Society of Human Resource Management
  • International Council of Nurses
  • Toastmasters
  • Canadian Authors Association (CAA)
  • Academy of Freelance Proofreaders
  • Society of Technical Communication (STC)
  • American Society for Indexing

Certifications

  • Certificate in Editing and Proofreading (The Publishing Training Centre)
  • Apple Certified Associate (ACA)
  • Certificate in Legal Proofreading (New York University)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • AP Stylebook Mastery Certificate
  • Editing Certification (American Society of Business Press Editors - ASBPE)
  • Copyediting and Proofreading Certification for Print and Media Publications (Udacity)
  • Legal Document Proofreader Certification (The National Association of Legal Assistants)
  • Certificate in Medical Proofreading (Health Writer Hub)

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