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Skills

  • First Aid/CPR
  • Procedure review
  • Proficient in Microsoft Excel
  • Global fraud trends forecasting
  • Supervision
  • Advanced data analytics
  • Organization
  • Communication with regulatory bodies
  • Fraud prevention strategy development
  • Communications

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a resolution rate of 84%.
  • Achieved a 45% reduction in phishing-related fraud by spearheading a company-wide awareness campaign and updating internal phishing detection tools.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved a 34% improvement in fraud response times.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with cross-functional teams.
  • Assisted in product launch risk assessments for QuickBooks, preventing $83,000 in potential fraudulent misuse within the first three years.
  • Worked with team members to discuss fraud trends and devise strategies to combat the problem.

Summaries

  • Developing exceptional project management, analytics, and fraud pattern detection skills.
  • Achieved a 35% drop in fraud cases.
  • Boosted fraud detection quality by 70%.
  • Clear understanding of strategic planning and performance reporting as well as team leadership training.
  • Collaborated with law enforcement agencies on critical fraud cases, leading to the successful prosecution of 2 individuals.
  • Addressed fraud issues effectively.
  • Conducted post-incident reviews.
  • Contributed to 2 successful fraud case closures.
  • Built strong relationships with external cybersecurity partners.
  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.

Accomplishments

  • Used HubSpot to track and flag suspicious activities across 10 accounts, enhancing fraud detection speed by 81%.
  • Integrated cutting-edge fraud detection technology Salesforce, resulting in a 30% reduction in risk exposure.
  • Collaborated with IT to enhance machine learning fraud detection systems, improving anomaly identification by 36%.
  • Implemented real-time fraud surveillance tools that reduced the average fraud detection time by 27%.
  • Executed 7 forensic investigations that resulted in the recovery of $3 in funds for marketing.
  • Developed and executed a comprehensive fraud prevention strategy that reduced chargebacks by 31% within two years.
  • Conducted root cause analysis of security breaches, leading to a system redesign that mitigated exposure by $18.
  • Reduced payment fraud by implementing enhanced authentication mechanisms that yielded a 46% improvement in transaction security.
  • Drafted fraud incident response protocols, reducing time-to-resolution by 9 hours and decreasing fraud-impact by $5.
  • Authored detailed fraud assessment and prevention reports, yielding policy changes that reduced exposure to phishing attacks by 64%.

Affiliations

  • Jaycees
  • Society of Human Resource Management
  • Affiliate of the International Cyber Security and Forensics Society (ICSFS)
  • Certified Fraud Specialist (CFS) 2016
  • Association of Information Technology Professionals
  • Affiliate of the International Security Management Association (ISMA)
  • Membership in the International Society of Fraud Prevention Professionals (ISFPP)
  • Active Member of Identity Theft Resource Center (ITRC)
  • Financial Industry Regulatory Authority (FINRA)
  • Moderator of Fraud Prevention Panels at procedure

Certifications

  • Certified Public Accountant
  • CompTIA Security+
  • Certified in Fraud Detection & Prevention (CFDP)
  • ISO 27001 Lead Auditor Certification
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • Certified Information Privacy Professional (CIPP)
  • Certified Identity Theft Risk Management Specialist (CITRMS)
  • Global Information Assurance Certification (GIAC) in Fraud Analytics
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Certified Financial Crime Specialist (CFCS)

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