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Skills

  • Risk management processes and analysis
  • Clerical support
  • Materials preparation
  • Extremely organized
  • Solutions deployment
  • Agile Development
  • Pricing tool development
  • Inspection reviews
  • Database management software
  • Data Management

Work Experiences

  • Achieved Innovation Award for excellence in application delivery.
  • Maintained direct contact with project stakeholders and provided timely updates on project progress.
  • Established project-wide performance indicators such as developmental milestones, timeline goals, and deadlines.
  • Achieved a 65% decrease in issue resolution time.
  • Achieved 21% improvement in client satisfaction scores.
  • Used DevOps practices to better integrate disparate efforts within multi-team projects.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including QuickBooks and Microsoft Excel.
  • Led the SAP development initiative as Subject Matter Expert and primary point-of-contact for project management staff.
  • Performed code maintenance and system upgrades to improve performance.

Summaries

  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Professional with over 2 years of experience in project management and process improvement initiatives across the enterprise.
  • Collaborate with commercial lenders to achieve sales targets.
  • Application Development Analyst with 8 years of successful client relations and strategic planning experience.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Dependable
  • Deadline-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced system elasticity through dynamic resource allocation, decreasing unexpected crashes during periods of peak traffic by 21%.
  • Orchestrated cloud migration to framework, reducing hosting costs by $18 and improving application response times.
  • Identified and remediated major security vulnerabilities in alignment with framework, reducing security breach counts by 73% within 6 months.
  • Regularly mentored junior developers, raising team proficiency in method by 26% in one year.
  • Architected core features for Adobe Creative Suite, handling over 13 transactions per hour with zero downtime incidents recorded over the last the past year.
  • Spearheaded redesign and optimization initiatives, reducing loading times for key client datasets by 18% across regional servers.
  • Optimized cloud infrastructure on initiative, reducing operational costs by $2 annually while improving application performance.
  • Reduced cloud storage costs by 42% by optimizing resource allocation and deploying efficient data archiving strategies.
  • Collaborated with DevOps on scaling infrastructure to support 16% growth in web traffic with no downtime or performance degradation.

Affiliations

  • Associated with Google Cloud Technical Community - Chicago
  • Association of Information Technology Professionals
  • Freemason
  • Member, IEEE Computer Society
  • Society of Women Engineers
  • Affiliated with Project Management Institute (PMI) - 2022
  • Participant, Jenkins User Community
  • Certified member, International Web Association (IWA)
  • Toastmasters
  • Affiliate, International Institute of Business Analysis (IIBA) - ITIL

Certifications

  • Information Technology Infrastructure Library (ITIL) Foundation Certification
  • Certified Cloud Security Professional (CCSP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Docker Certified Associate (DCA)
  • Amazon Web Services Certified Developer – Associate
  • Certified Public Accountant
  • Certified Kubernetes Administrator (CKA)

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