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Skills

  • Public speaking
  • Network development
  • Budgets
  • Team Leadership
  • Cost reduction strategies
  • Document scanning
  • Service agreements
  • Market research
  • Client relationship management
  • Process implementation

Work Experiences

  • Implemented effective sales techniques and increased product sales to over $16 in three years.
  • Achieved results in 6 months.
  • Achieved results across 11 locations.
  • Analyzed key performance indicators (KPIs) for 13 franchise units, identifying areas for improvement and driving operational excellence.
  • Managed Jira inventory to improve sales pitches and closed more than 18 sales in 6 months.
  • Analyzed key performance indicators (KPIs) for 12 franchise units.
  • Averaged 17 new customers per month, generating 2% of the team's revenue using the metric approach.
  • Audited franchise compliance with corporate standards.
  • Accomplished this by 2024.
  • Achieved a decrease in employee turnover by 67%.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Motivated Franchise Business Consultant with experience managing large-scale projects, including budgeting and administration.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with 4 years of progressive experience in the field who is highly organized and detail-oriented.
  • French is a bilingual individual who is fluent in both languages.
  • Dedicated to providing excellent customer service.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Among his accomplishments is the creation of a system app for use in the metric industry.
  • Highly skilled and knowledgeable in the techniques used to close sales.

Accomplishments

  • Designed a detailed franchise audit process that identified and resolved menu pricing inconsistencies, increasing overall profitability by 67%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Developed and deployed a standardized franchisee onboarding program that reduced new franchise setup time by 47%.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Established key performance benchmarks for franchise operations, resulting in a 20% improvement in overall operational efficiency.
  • Authored franchise-standard operation guidelines that helped ensure brand uniformity, reducing operational inconsistencies by 68%.
  • Directed operational change management during business restructuring, achieving 15% reduction in operational costs across all franchise locations.
  • Benchmarking and managing vendor agreements, decreasing yearly procurement costs by $4, while maintaining profitability and quality standards.
  • Effectively coached franchise leadership on cost management, yielding a $13 savings across 7 operations within 6 months.
  • Business Development: Initiated two key partnerships which resulted in category revenue growth.

Affiliations

  • LinkedIn Franchise Group
  • Business Network International (BNI)
  • Global Franchise Marketing Network
  • National Business Owners and Franchise Association
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • American Association of Franchisees and Dealers (AAFD)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Project Management Institute

Certifications

  • Business Process Management (BPM) Certification - process
  • Certified Franchise Executive (CFE) - International Franchise Association
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Supply Chain Management Professional (SCMP) metric
  • Certified Strategy and Business Planning Professional - process
  • ServSafe
  • Certified Restaurant Manager (CRM) - National Restaurant Association
  • Certified in Financial Management (CFM) - process

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