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Skills

  • Customer-centric messaging
  • Benchmarking communication performance
  • Organization
  • Method equipment
  • Crisis communication management
  • Business Planning
  • Data-driven communication analysis
  • SAP expertise
  • Digital communication tools proficiency (e.g., Tableau, Microsoft Excel)
  • Communications

Work Experiences

  • Reviewed and evaluated ongoing operations while also developing initiatives to improve the process in the long run.
  • Planned, organized, and monitored resources to ensure that labor, equipment, and materials were used efficiently.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Was in charge of supervising, coaching, and evaluating 11 system employees.
  • Was in charge of merchandising, as well as promoting new products and raising brand awareness.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 2%.
  • Collaborated with vendors and suppliers to effectively manage and budget for inventory totaling over $6.
  • Managed capital funding requests of up to $12 million from project approval to project closeout.

Summaries

  • Communications Leader is a multi-talented Communications Leader who is consistently rewarded for planning and operational improvements.
  • Communications Leader with 17 years of experience in standard operations, production management, organizational development, and team building across a wide range of industries.
  • While promoting safety and compliance, they were successful in keeping costs low and employee job satisfaction high.
  • Accomplished in building and leading high-performing content teams, growing content output by 33% and securing multiple process for quality and execution.
  • Advanced Operations Manager with 7 years of experience in manufacturing and production, quality assurance, and leadership.
  • Achieved 7 in PR value.
  • Offering the ability to leverage trends across industries and markets to develop solutions and approaches aimed at increasing customer value and increasing company profitability.
  • Communications Leader with 10 years of successful workflow optimization and data analysis experience.
  • Achieved Excellence Award for industry recognition.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Designed high-impact product launch messaging that led to Workday earning recognition as Outstanding Service Award within the past year.
  • Formulated diverse communication strategies for launching SAP, delivering messaging that generated 15 in sales within the first quarter.
  • Spearheaded a social media outreach initiative that increased follower engagement by 79% and resulted in a 18% rise in conversions.
  • Documented and resolved initiative which led to program.
  • Devised and executed earned media campaigns that resulted in 9 placements across top-tier publications, improving brand reputation by 35%.
  • Championed diversity messaging through communications that led to winning Outstanding Service Award for workplace inclusivity in 2023.
  • Initiated and implemented an internal communications program that led to a 35% improvement in employee engagement with company updates.
  • Developed surveys and focus groups that identified stakeholder communication gaps, leading to a 66% improvement in corporate messaging.
  • Orchestrated content strategies during rebranding efforts that led to a 77% improvement in brand sentiment in key markets.
  • Developed and led a communication training program for 4 executives, resulting in a 45% improvement in leadership messaging clarity.

Affiliations

  • International Public Relations Research Conference (IPRRC)
  • Association for Computing Machinery
  • Content Marketing Institute (CMI)
  • Project Management Institute
  • Executive Women’s Forum (EWF)
  • Jaycees
  • National Speakers Association (NSA)
  • Communications Network
  • National Association of Broadcasters (NAB)
  • Council of Public Relations Firms

Certifications

  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Content Marketing Specialist (CCMS) – DigitalMarketer
  • Digital Strategy and Leadership Certificate - Beacon Labs
  • Salesforce
  • Certified Media Specialist - Public Media Alliance
  • CompTIA A+ Technician
  • Advanced Marketing Analytics Certification - University of California, Irvine

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