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Skills

  • Instructional design
  • Sales initiatives
  • Leadership training
  • New hire on-boarding
  • ADDIE expertise
  • Training program development
  • Knowledgeable in Salesforce
  • Small Group Instruction
  • Process improvement
  • Procedure equipment

Work Experiences

  • Led new hire orientation sessions and coordinated on-the-job training.
  • Achieved President's Club in 2018 for best workplace practices.
  • Conducted needs analysis.
  • Achieved results in 11 months.
  • Strengthened customer relationships and built rapport with new clients through extensive product knowledge, client relations, and quality assurance.
  • Coached 7 employees on Lean.
  • Boosted customer satisfaction by 56%.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Achieved this in 2023.
  • Improved HR efficiency, coordinated new hire orientations, and assisted 15 new employees with onboarding and training.

Summaries

  • Confident training leader with demonstrated planning, organizational, and leadership skills in project management.
  • With excellent organizational skills and a big-picture approach, I am a decisive leader and complex problem-solver.
  • Professional with over 13 years of experience working as a Field Training Manager for a Miscellaneous firm.
  • Professional development for various individuals in various roles is driven by outstanding interpersonal communication and innovative teaching methods.
  • Effective at leading classes on a variety of subjects.
  • To meet changing business needs, incorporates new topics and adjusts training resources.
  • Asana expertise.
  • Accelerated overall revenue growth.
  • Ready to take the next step in assisting a business in becoming even more successful?
  • Looking for a new position where I can apply my 15 years of experience in training and program leadership to help the organization succeed from within.

Accomplishments

  • Customized and delivered skill gap analysis reports that directly fed into personal development plans, leading to a 38% improvement in job alignment.
  • Standardized a digital learning library, improving resource availability and reducing onboarding time per employee by 19% across Chicago.
  • Implemented continuous feedback loops in training sessions, resulting in a 61% increase in post-training competency scores across all departments.
  • Developed leadership training strategy for Portland, increasing internal promotion readiness by 37% and contributing to operational efficiency.
  • Developed training metrics and reporting systems to track progress, providing leadership with actionable insights and improving training ROI by 46%.
  • Coordinated and executed a nationwide training program, impacting over 7 employees and increasing customer satisfaction across multiple locations.
  • Developed and delivered sales training programs that led to a 39% increase in revenue within two years.
  • Initiated leadership development workshops that improved mid-level manager promotion rates by 77% within several months.
  • Collaborated with team of 17 in the development of program.
  • Spearheaded a knowledge-sharing initiative using micro-learning techniques, which improved knowledge retention across sales by 65%.

Affiliations

  • National Society for Sales Training
  • Association for Computing Machinery
  • Toastmasters
  • American Society of Safety Professionals
  • Project Management Institute
  • American Management Association (AMA)
  • International Customer Service Association (ICSA)
  • Team-Based Learning Collaborative (TBLC)
  • Train-the-Trainer Forum
  • Learning and Development Professionals Network

Certifications

  • Certified Professional in Training Management (CPTM)
  • Master Instructional Designer by Ironclad Systems
  • Organizational Development Certification
  • Certified Training and Development Manager (CTDM)
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Professional in Human Resources (PHR)
  • Training Development Specialist Certification
  • Certified in Competency-Based Learning Design

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