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Skills

  • Meeting minutes
  • Human resource laws
  • Executive presentations
  • Recordkeeping
  • Presentation design
  • Customer and client relations
  • Payroll and budgeting
  • Financial reporting
  • Appointment setting
  • Database administration

Work Experiences

  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Conducted research in order to collect and record category information.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Building Secretarys and clients.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Effectively interacted with Building Secretary and Building Secretary, took detailed notes, and distributed minutes to all attendees in 6 months meetings.
  • Updated the program's process information in the tracking system.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Oversaw 18 calendars in order to coordinate meetings, appointments, and events strategically.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Precise and well-organized, with a thorough understanding of metric offices and HubSpot applications.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 5-person team.
  • Expert at multitasking in a fast-paced environment.
  • For system, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed a standardized office filing system, reducing document retrieval time by 72% and improving team efficiency.
  • Collaborated with team of 6 in the development of framework.
  • Prioritized and managed dozens of urgent tenant requests with minimal delay, which increased tenant satisfaction metrics by 73%.
  • Reduced energy usage by 22% through improved communication with maintenance and energy-saving practices.
  • Created tenant satisfaction surveys and analyzed feedback, helping to identify areas for improvement and contributing to a 34% increase in satisfaction rates.
  • Tracked and processed over 12 purchase orders for building supplies, ensuring timely delivery and avoiding workflow interruptions.
  • Assist in budget planning for building operations, identifying and reducing inefficiencies resulting in cost savings of 72% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked alongside cross-functional teams to ensure that all tenant concerns were addressed within 6 months, maintaining a consistent tenant satisfaction rate of 54% %.

Affiliations

  • Administrative Management Society (AMS)
  • American Society of Employers (ASE)
  • Local Facilities Management Group Columbus - Network of local administrative and building professionals
  • Professional Administrative Staff Network Association (PASNA)
  • The Paperless Project - Initiatives in document digitization
  • American Society of Administrative Professionals (ASAP)
  • American Society of Safety Professionals
  • Rotary International
  • Local Chamber of Commerce - Affiliation to remain current on business practices relevant to facility management
  • Administrative Professionals Conference (APC)

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Building Operator Certification (BOC)
  • CompTIA Network+
  • Basic Fire Safety Certification
  • Records and Information Management (RIM) Certificate
  • Property Management Certification - Brightline
  • Certified Business Analysis Professional (CBAP)
  • Google Workspace Admin Certification
  • HIPAA Certification

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