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Skills

  • Mentorship and leadership development
  • Customer service
  • Healthcare Consulting
  • Problem resolution
  • Expansion Planning
  • Budgets
  • Business operations
  • Operational improvement
  • Data-driven decision making
  • Process improvement methodologies (Lean, Six Sigma)

Work Experiences

  • Achieved patient acquisition growth of 79%.
  • Analyzed and adapted marketing strategies for practices, achieving patient acquisition growth of 77% within 2017.
  • Advised the senior leadership team on restructuring business models, which grew revenue streams by 6% annually over one year.
  • Acquired patients within 2015.
  • Advised healthcare providers on streamlining operations.
  • Achieved savings of $4 per quarter.
  • Analyzed revenue cycle management processes, increasing practice collections by 66% and reducing claim denials by 84%.
  • Achieved a 16% reduction in unpaid claims.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Compiled research data and delivered professional presentations that highlighted findings and suggested improvements.

Summaries

  • 7 years of Miscellaneous experience as a talented program developer and director.
  • Achieved results within 18 months.
  • Within Miscellaneous, senior Practice Management Consultant and outstanding performer in vendor management and risk assessment.
  • Achieved revenue growth.
  • Achieved results across clinics in Atlanta.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Conducted comprehensive audits.
  • Champion of patient satisfaction improvements.
  • Adept at implementing streamlined Electronic Health Records (EHR) systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Orchestrated digital transformation initiatives, leading a seamless transition to ServiceNow that improved data accuracy by 69%.
  • Optimized financial reporting processes, improving the accuracy of revenue assessments by 52%.
  • Facilitated regulatory compliance auditing, ensuring alignment with HIPAA, OSHA, and CMS guidelines across multi-site practices.
  • Provided financial oversight and governance for multiple locations, reducing overhead expenses by 72% while boosting revenue generation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with finance teams to reduce unnecessary expenditures, achieving operational savings of 15 annually.
  • Created and facilitated cost containment workshops that achieved a reduction in vendor expenses by 18 monthly.
  • Designed and implemented a patient management system to enhance efficiency, reducing patient check-in times by 68%.
  • Directed staff reallocation projects, optimizing labor distribution and achieving a 58% reduction in payroll expenses.
  • Collaborated with team of 11 in the development of program.

Affiliations

  • Society for Information Management (SIM)
  • Fellowship in the Healthcare Financial Management Association (FHFMA)
  • American Association for Physician Leadership (AAPL)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Health Administrators of America (HAA)
  • Practice Transformation Network (PTN) Member
  • Project Management Institute (PMI)
  • Online Learning Consortium for Health Administration
  • American Health Information Management Association (AHIMA)

Certifications

  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Health Data Analyst (CHDA) - process
  • Healthcare Data Analytics Certificate - Cedar Works
  • Project Management Professional (PMP)
  • Health Care Compliance Certificate - Compliance Certification Board (CCB)

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