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Skills

  • Claims reporting systems
  • Regulatory compliance
  • Accuracy in policy data processing
  • Client relationship management
  • Business operations
  • Budgets
  • Property insurance
  • Problem resolution
  • Communications
  • Cross-functional team collaboration

Work Experiences

  • Achieved improvement over the past year.
  • Contributed key insights from customer feedback.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 51% higher accuracy in pricing strategy.
  • Assisted in handling policy endorsements.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted in training new interns on QuickBooks and claims software, reducing the onboarding time by 38%.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with initiative customers to determine their needs and deliver program service.

Summaries

  • Assisted teams in resolving cases 63% faster.
  • Analytical thinker adept at identifying trends in claims and underwriting data, contributing directly to a 30% reduction in error rates and improvements in fraud prevention.
  • Achieved a 85% improvement in pricing strategy.
  • Adept at processing over 17 claims.
  • Adept at processing over 9 claims and assisting teams in resolving cases 43% faster, ensuring seamless policyholder experience and regulatory compliance.
  • Assisted in alleviating onboarding bottlenecks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 31% improvement in customer satisfaction ratings.
  • Accountable Insurance Representative with strong client management and plan promotion skills.
  • Achieved 60% improved pricing accuracy.

Accomplishments

  • Contributed to the successful launch of a new commercial insurance product, resulting in a 66% increase in sales in the Raleigh market within the first 8 months.
  • Documented and resolved method which led to category.
  • Resolved product issue through consumer testing.
  • Successfully expedited policy updates for 10 key commercial clients, reducing the review period from 14 days to 8 days.
  • Conducted detailed policy risk assessments for 8 clients, improving policy recommendations and client retention by 41% throughout 2021.
  • Collaborated with team of 16 in the development of standard.
  • Enhanced departmental efficiency by creating informative training materials for new staff on initiative, leading to a 64% reduction in onboarding time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in developing a reinsurance program that mitigated risk for 14 large commercial clients, ensuring compliance with industry regulations.
  • Assisted senior underwriters with reviewing and approving over 18 policy endorsements per month, ensuring compliance with company underwriting standards.

Affiliations

  • National Association of Health Underwriters (NAHU)
  • Gamma Iota Sigma - International Risk Management, Insurance, and Actuarial Science Fraternity
  • American Society of Safety Professionals
  • The Institutes RiskStream Collaborative
  • Council of Insurance Agents & Brokers (CIAB)
  • Association of Information Technology Professionals
  • Association of Lloyd’s Brokers
  • National Underwriter Research Library
  • Toastmasters
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Risk Assessor (CRA) – Insurance Sector
  • Certified Risk Manager (CRM)
  • Cyber Risk Manager Professional (CRMP)
  • Commercial Claims Professional (CCP)
  • Certified Property Insurance Appraiser (CPIA)
  • Apple Certified Associate (ACA)
  • Professional, Underwriting Development Program (PUDP) Vantage
  • CompTIA Network+
  • Global Insurance Professional (GIP)
  • Commercial Lines Coverage Specialist (CLCS)

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