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Skills

  • Problem resolution
  • Health insurance
  • Expense reduction through vendor negotiations
  • Organization
  • Customer service
  • First Aid/CPR
  • Cross-functional team collaboration
  • Claims settlements reporting
  • Property insurance
  • Auto insurance

Work Experiences

  • Answered 8 calls per 18 months to help customers with their questions and concerns.
  • Assisted with premium audits for small- to medium-sized accounts.
  • Analyzed financial reports.
  • Achieved improvement over the past year.
  • Organized racks and shelves to keep the store looking nice, attract customers, and promote specific items.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in documenting and processing 18+ policyholder claims, ensuring smooth workflow and regulatory compliance.
  • Conducted risk assessments for Miscellaneous businesses.
  • Assisted in handling policy endorsements.
  • Assisted in the development of broker training programs.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Collaborated on policy evaluations.
  • Analytical thinker adept at identifying trends in claims data.
  • Standard Insurance Agent with superior stakeholder engagement and quality assurance abilities.
  • Achieved 60% improved pricing accuracy.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved faster settlements.
  • Analytical thinker adept at identifying trends in claims and underwriting data, contributing directly to a 30% reduction in error rates and improvements in fraud prevention.
  • Proven track record of time management and customer service excellence.

Accomplishments

  • Contributed to the successful launch of a new commercial insurance product, resulting in a 66% increase in sales in the Raleigh market within the first 8 months.
  • Created custom reports for management that illustrated policy trends and risk exposure, directly contributing to adjustments in pricing models that increased profitability by 68%.
  • Negotiated favorable terms with third-party vendors, resulting in annual savings of program for claims-related resources and services.
  • Played a key role in improving broker relations by addressing 13 errors in policy data, instrumental in reducing client complaints by 73%.
  • Led the implementation of new policy administration software, reducing manual data input errors by 77% and improving data accuracy for Power BI users.
  • Mastered the use of procedure during internship, enhancing department efficiency in processing claims and producing detailed reports for management.
  • Collaborated with team of 16 in the development of standard.
  • Researched and recommended cost-effective reinsurance options, reducing overall coverage costs by 38% while maintaining risk mitigation standards.
  • Resolved product issue through consumer testing.
  • Assisted senior underwriters with reviewing and approving over 18 policy endorsements per month, ensuring compliance with company underwriting standards.

Affiliations

  • National Underwriter Research Library
  • Association of Information Technology Professionals
  • Society of Insurance Research (SIR)
  • International Association of Administrative Professionals
  • International Association of Insurance Supervisors (IAIS)
  • American Society of Safety Professionals
  • Insurance Data Management Association (IDMA)
  • National Association of Insurance Commissioners (NAIC)
  • Licensing Executive Society (LES) for insurance policy experts
  • Association for Supply Chain Management (APICS)

Certifications

  • Associate in Marine Insurance Management (AMIM)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Property Insurance Appraiser (CPIA)
  • Certified Professional Insurance Agent (CPIA)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • ISO Claims Adjuster Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant

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