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Skills

  • Psychosocial Assessments
  • Client communication (phone, email, in-home)
  • Family planning services education
  • Medication administration
  • Electronic documentation process improvement
  • Women's health exams
  • Patient and family advocacy
  • Sanitation
  • EMR/EHR systems proficiency
  • Appointment scheduling optimization

Work Experiences

  • Oversaw nursing activities for 18 departments at a 4-bed hospital with 9+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Achieved a 33% reduction in case handling times.
  • Achieved results within a 3 months-period.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Oversaw 10 nurses and nursing activities in a 7-bed hospital, providing comprehensive nursing guidance and ensuring high levels of patient satisfaction and care.
  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Achieved reduction over 14 months.
  • Achieved a 76% reduction in readmission rates.
  • Achieved excellence in outpatient care in 2019.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable Outpatient Case Manager.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a metric setting.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • In fast-paced emergency medicine settings, prioritizes clinical and operational tasks.
  • Achieved a 58% decrease in case handling times.
  • During each shift, an attentive nursing professional provides a high level of care, patient assistance, and data analysis.
  • Accomplished in utilization review.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Achieved 64% more effective discharge planning.

Accomplishments

  • Collaborated with insurance providers to expedite patient approvals, resulting in a 18% reduction in patient wait times for necessary treatments.
  • Led interdisciplinary collaboration efforts for care planning, managing framework complex patient cases per month with a 63% success rate.
  • Developed training protocols for case management best practices, reducing case processing times by 60% and improving documentation accuracy.
  • Acquired Six Sigma to enhance competency in crisis intervention, resulting in more effective patient de-escalation practices.
  • Utilized de-escalation techniques, leading to a 54% improvement in patient cooperation and treatment outcomes.
  • Presented case reviews at interdisciplinary meetings, leading to actionable changes in practice that resulted in a 76% increase in patient adherence to treatment.
  • Created a behavioral health crisis response system, decreasing the need for inpatient admissions by 77%.
  • Documented and resolved category which led to method.
  • Introduced workflow changes in patient management that increased productivity by up to 52%, reducing case backlog.
  • Collaborated with team of 9 in the development of framework.

Affiliations

  • Active participant in the Case Management Society of America (CMSA), engaging in critical discussions on outpatient care improvements.
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Member of the National Quality Forum (NQF), contributing to initiatives that enhance the quality of outpatient services.
  • Project Management Institute
  • Society of Human Resource Management
  • Member of the National Association of Case Management (NACM) contributing to improved standards in case management through workshops and seminars.
  • Participant in the Alliance for Strong Families and Communities, supporting initiatives for improved case management in family health.
  • Subject matter expert for the Healthcare Equality Index, advocating for equitable care in clinic and outpatient environments.
  • Voluntary participant in local chapters of the National Alliance on Mental Illness (NAMI), advocating for patient-centered behavioral health services.

Certifications

  • CompTIA Security+
  • National Certified Care Manager (NCCM)
  • Certified Telehealth Coordinator (CTC)
  • Project Management Professional (PMP)
  • Grief Counseling Specialist Certification
  • CompTIA A+ Technician
  • Advanced Case Manager Certification (ACMC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Disability Management Specialist (CDMS)
  • Google Certified Professional Cloud Architect

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