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Skills

  • MS Office
  • Team management
  • Client Portfolio Diversification
  • Client retention and satisfaction optimization
  • Sales quota achievement
  • Revenue cycle management
  • Sales forecasting
  • Organization
  • Customer relations
  • Strategic planning

Work Experiences

  • Achieved 16% growth in client base.
  • Built strong relationships with decision-makers, facilitating long-term partnerships that resulted in $18 recurring annual revenue.
  • Achieved a 25% improvement in first-call resolution rates.
  • Achieved a 55% increase in revenue year-over-year.
  • Collaborated with the risk management team to underwrite $4 in new commercial policies while reducing risk exposure.
  • Coached team members on advanced sales strategies.
  • Automated communication pathways.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Achieved 23% client retention.

Summaries

  • Upselling products to increase overall sales is a skill, and QuickBooks is a skill.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Talented sales representative with a proven track record of generating leads and over 17 years of experience.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of standard product specifications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customers have increased by 13%, and new sales revenue has increased by more than $9.
  • Bringing 7 years of experience in this field.

Accomplishments

  • Partnered with cross-functional teams to streamline the onboarding process for 6 new accounts, reducing the timeline by 18%.
  • Initiated and led workshops for client stakeholders, enhancing product adoption and increasing value realization by 45% within two years.
  • Achieved 43% customer retention rate by implementing personalized client outreach and proactive contract renewal strategies.
  • Collaborated with product development teams to refine service offerings based on client feedback, which resulted in a 80% improvement in NPS scores.
  • Resolved product issue through consumer testing.
  • Orchestrated cross-functional collaboration between sales, R&D, and account management teams, leading to faster resolution times for client issues and boosting satisfaction by 72%.
  • Generated over $11 in new revenue by identifying dormant accounts and proactively re-engaging them with tailored service plans.
  • Provided consultative sales support, driving $3 in upsell opportunities and expanding service offerings across major commercial clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed marketing strategies and materials that helped drive a 20% increase in qualified leads for commercial products/services.

Affiliations

  • Global Account Management Association (GAMA) - Senior Fellow
  • Salesforce User Group Boston - Community Lead for the Southeast
  • Association for Strategic Planning (ASP) - Strategy Professional Certification Received in 2019
  • Chartered Institute of Marketing (CIM) - Professional Affiliate
  • Association for Supply Chain Management (APICS)
  • American Chamber of Commerce (AmCham) - Commercial Liaison
  • Toastmasters
  • Sales Management Association (SMA) - Continuous Professional Development
  • British American Business Council - Contributor to Business Expansion Forum
  • Association for Contract and Commercial Management (ACCM) –Certified Professional

Certifications

  • Key Account Management Certification – system
  • CompTIA Network+
  • Certified Customer Experience Professional (CCXP) – program
  • Google Analytics Certification – Power BI
  • Certified Negotiation Expert (CNE) - Beacon Labs
  • First Aid/CPR Certified
  • Certified Upskilling & Cross-Selling Professional – Ironclad Systems
  • Advanced Data Analytics Certification – ServiceNow
  • Lean Six Sigma Green Belt Certification – Brightline
  • Microsoft Certified Systems Engineer (MCSE)

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