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Skills

  • Continuity of care improvement
  • Electronic Health Record (EHR) management
  • Hiring and recruitment
  • Behavioral health crisis management
  • Care team leadership
  • Client intake process optimization
  • Medication dispensing
  • Drug utilization review
  • Grant writing for healthcare funding
  • Emergency Department Utilization Reduction

Work Experiences

  • Conducted crisis assessments in Seattle, successfully de-escalating 7 potentially harmful situations and offering appropriate referrals.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Advocated for patients through collaboration with legal services.
  • Achieved a 36% decrease in missed appointments.
  • Completed interventions for high-risk patients, reducing involuntary psychiatric admissions by 23% in 2023.
  • Achieved sustained sobriety for 16% of discharged patients.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Achieved results in the first 18 months.
  • Worked with the store manager to keep things running smoothly on a daily basis.

Summaries

  • Behavioral Health Care Manager driven to improve patient outcomes through strategic community outreach and partnership-building, leading to a 16% growth in client base within 18 months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Project management and client relations experts.
  • Achieved a 54% decrease in patient relapses.
  • Develop and lead an office staff that is productive and efficient.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Hope to help Beacon Labs achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Behavioral Health Care Manager focused on improving patient outcomes.
  • Within Miscellaneous, senior Behavioral Health Care Manager and outstanding performer in quality assurance and stakeholder engagement.

Accomplishments

  • Collaborated with team of 17 in the development of system.
  • Secured funding for Workday by conducting thorough needs assessments, increasing grant approvals by 56%.
  • Introduced a patient feedback system that captured real-time insights, contributing to a 63% improvement in service satisfaction ratings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented patient engagement programs that increased participation in treatment plans by 52%.
  • Trained clinical staff on recent healthcare regulations, improving compliance from 20% to 61% within the past year.
  • Monitored patient progress and collaborated with medical personnel to refine care plans, ultimately reducing care escalations by 48% over three years.
  • Partnered with initiative to implement an integrated behavioral health program, which resulted in President's Club recognition for innovation in service delivery.
  • Expanded behavioral health services to underserved populations, resulting in a 16% increase in coverage across the Southwest.
  • Developed individualized care plans, improving patient outcomes as measured by program from category in 2023 to system in 2023.

Affiliations

  • Case Management Society of America (CMSA)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Collaborator
  • Critical Incident Stress Management (CISM) Certification
  • Behavioral Health Management Association
  • Freemason
  • American Medical Informatics Association
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Behavioral Health Workforce Education and Training (BHWET) Participant

Certifications

  • Salesforce
  • Certified Trauma Therapist (CTT) – framework
  • Certificate in Care Coordination and Transition Management (CCTM) – method
  • Certified Behavioral Health Case Manager (CBHCM) – metric
  • Google Certified Professional Cloud Architect
  • Advanced Care Planning Facilitator (ACPF) – procedure
  • Certified Grief Counseling Specialist (CGCS) – process
  • CompTIA Security+
  • Certified Substance Abuse Counselor (CSAC) – process
  • Telebehavioral Health Certification (TBH) – system

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