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Skills

  • Upselling and cross-selling
  • Relationship development
  • Conflict resolution
  • CCTV
  • Creating store processes
  • Certified Service Representative
  • Business operations
  • Report writing
  • Hardware evaluation
  • Insurance billing

Work Experiences

  • Got better.
  • Successfully led key projects that yielded a initiative.
  • Used Asana to accurately enter data into a batch ticketing system.
  • Audited store operations on a regular basis, reducing inventory shrinkage and cash discrepancies.
  • Recommendation
  • Coordinated in-store displays to match planograms and promote company offerings at initiative and standard.
  • Conducted cost-benefit analyses of potential products and customers to make effective sales strategy decisions.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Supervised a successful, well-supplied, and well-organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Employees were assigned tasks based on their individual strengths and experience in team leadership.

Summaries

  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Customer service-oriented professional with a positive attitude and process improvement and team leadership abilities.
  • Standard, framework, and standard are all available.
  • Looking for a new professional challenge and a position that will help me advance my career.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in Mandarin and Spanish, with a strong grasp of cultural differences.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Focused on customer service

Accomplishments

  • Managed top-tier corporate accounts, achieving an increase in average deal size of $8 in 2018.
  • Enhanced post-sale customer support, leading to a 44% gain in client retention and an increase in upsell opportunities.
  • Documented and resolved procedure which led to method.
  • Resolved product issue through consumer testing.
  • Optimized the sales funnel, reducing the lead-to-close time by 2% and improving qualification rates across multiple channels.
  • Increased sales 7% over two years.
  • Collaborated with regional teams to identify high-growth market segments, leading to an expansion in Adobe Creative Suite sales by $7 across 3 markets.
  • Spearheaded a customer-centric event engagement strategy, resulting in a 76% rise in lead-to-client conversion within the past year.
  • Implemented customer feedback into sales strategies, leading to a 28% improvement in net promoter scores (NPS).
  • Developed a cross-selling strategy for ServiceNow that led to a 71% increase in overall product attachment rates.

Affiliations

  • Active Member, Association for Customer Satisfaction Professionals 2023
  • Certified Sales Executive (CSE) through Sales & Marketing Executives International – 2017
  • Active Member, Institute for Sales Management (ISM) 2015
  • Member, Institute of CRM OSHA - Specialization in Customer Engagement Strategies
  • Sales Training Certification, Sandler Sales Training Institute 2018
  • Board Member, Regional Sales Leaders Network – Atlanta
  • Alumni, Sales Leadership Academy – framework 2015
  • Certified Diplomat, International Customer Satisfaction Foundation 2020
  • Certified Professional, Salesforce CRM Administrator – Renewal in 2016
  • Attendee, B2B Sales Strategy Summit – Phoenix 2023

Certifications

  • Certified Customer Service Specialist (CSS) - 2017
  • Microsoft Dynamics 365 Sales Functional Consultant Associate
  • Project Management Professional (PMP) - Focus on Sales Teams
  • Association for Project Management (APM)
  • American Academy of Financial Management (AAFM)
  • Salesforce Sales Operations Specialist Certification
  • Salesforce
  • Certified Salesforce Administrator (CSA)
  • CompTIA Security+
  • Certified Sales Compensation Professional (CSCP)

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