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Skills

  • Business operations
  • Time management skills
  • Multi-Task Management
  • Credit and collections
  • Succession planning
  • Contract auditing
  • Bilingual in French
  • Operational improvement
  • Strategic planning and execution
  • Food inventories

Work Experiences

  • Aligned internal teams on high-priority objectives, resulting in the completion of 12 key projects well ahead of the stated 11-month deadline.
  • Maintained high food quality standards by inspecting delivery contents to ensure product quality and quantity.
  • Worked with Head Supervisor and Head Supervisor to prepare delectable meals for large banquets, which included procedure and method events for up to 10 people.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Was in charge of scheduling and receiving food and beverage deliveries while staying within the food cost and budget.
  • Achieved a resolution rate of 28%.
  • Updated the kitchen staff's metric and procedure processes, which reduced guest wait times and increased daily output from 7 meals to 16.
  • Double-checked the data's accuracy and integrity.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Specializing in workflow optimization and seeking to apply skills to a new role in Portland devoted to concept development and high-quality restaurant operations.
  • Chef with 10 years of experience in the restaurant industry.
  • In high-stress situations, adept at staying focused and efficient while maintaining calmness.
  • Versatility of standard strengths, with a focus on customer interaction and satisfaction.
  • Head Supervisor is a creative and well-respected Head Supervisor who has been successful in driving and maintaining remarkable restaurant growth by providing unrivaled customer experiences.
  • Well-versed in overseeing plate construction, quality, and delivery.
  • Motivated Head Supervisor with experience managing large-scale projects, including budgeting and administration.
  • Perform well in a team-oriented environment and under pressure.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Successfully mitigated risk on key projects, reducing potential project delays by 83% through strategic planning and foresight.
  • Developed and executed employee engagement strategies, increasing team satisfaction scores by 76% in 2017.
  • Played a key role in securing a $4 contract by delivering successful pitches and negotiating terms that met both client and company expectations.
  • Partnered with cross-functional teams to deliver highly complex Tableau projects within allocated timelines, improving client satisfaction rate by 30%.
  • Resolved product issue through consumer testing.
  • Oversaw a dynamic team of 15 employees, ensuring cross-departmental communication and adherence to project milestones, resulting in 84% timely project completion.
  • Drove the team to exceed quarterly productivity targets by 23%, through innovative project management and employee engagement strategies.
  • Led a team of 9 supervisors to ensure successful delivery of method, achieving deadlines with a completion rate of 18%.
  • Rolled out a new vendor management system across 16 offices, leading to 73% better contract terms and long-term cost reductions.
  • Managed the successful expansion of program, overseeing all operational aspects and ensuring a timely and under-budget launch.

Affiliations

  • Project Management Institute (PMI) - Certified Project or Program Management Certification
  • Change Management Institute (CMI)
  • International Risk Management Institute, Inc. (IRMI)
  • National Retail Federation (NRF)
  • American Association for Adult and Continuing Education (AAACE)
  • Chief Executives Guild of the Northeast
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM) - Chapter: method
  • American Medical Informatics Association

Certifications

  • ISO 45001: Occupational Health and Safety Management Systems Lead Auditor - Summit Group
  • Certified Public Accountant (CPA)
  • Salesforce
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Safety and Health Fundamentals Certificate - Summit Group
  • Emergency Preparedness & Crisis Management Certificate - Beacon Labs

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