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Skills

  • Project organization
  • Labor management
  • Team management
  • Plating
  • Budgeting
  • Customer service excellence
  • Cash handling accuracy
  • Conveyor ovens
  • Credit card processing
  • Communications

Work Experiences

  • Collaborated with kitchen managers to improve process dish recipes, lowering costs by 10% and reducing waste by 9%.
  • Attracted 8 guests.
  • Produced over 15 initiative dishes per day and kept customer satisfaction scores near-perfect.
  • Met all of the production requirements for banquet and outlet desserts, as well as breakfast pastries.
  • Made the same dishes several times a day with the same level of care, attention to detail, and quality.
  • Kept up to date on local competition and restaurant industry trends to stay on top of Phoenix-area changes.
  • Improved and updated a central standardized recipe and ingredient repository, which included nutritional and cost data.
  • Analyzed labor costs for optimization.
  • Interacted with customers by providing menu information, making suggestions, and expressing genuine gratitude for their business.
  • Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.

Summaries

  • Achieved a 7-star average rating on Microsoft Excel.
  • Achieved a 65% increase in cocktail sales.
  • Within Food and Beverage, senior Restaurant Bar Manager and outstanding performer in team leadership and budget management.
  • Restaurant Bar Manager is a multi-talented Restaurant Bar Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 28% improvement in customer retention.
  • Building streamlined, cohesive teams is a talent.
  • Chef de cuisine in a restaurant with excellent cooking skills and a strong understanding of food safety.
  • Restaurant Bar Manager with experience in data analysis and program of cuisine.
  • Energetic culinary professional with blend of creativity, passion for food and exceptional cooking skills. Work well as dynamic leader in high-pressure procedure restaurant settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Maintained a clean and sanitary bar environment which was recognized through consistently high health inspections, scoring initiative for 5 years consecutively.
  • Negotiated with vendors to obtain exclusive products for special promotions, boosting customer interest and increasing profit margins by 81%.
  • Consistently maintained beverage cost percentage at or below 23%, through efficient inventory management and product control practices.
  • Mentored and coached new hires, decreasing staff turnover by 62% within the first 8 months of their employment.
  • Managed social media marketing for the bar’s promotions, increasing engagement on Power BI by 35% over metric.
  • Successfully managed a 12 table event service, ensuring quick beverage turnaround times and maintaining high guest satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed sanitation standard protocols that exceeded method compliance, contributing to a 9-year streak without violations.
  • Enhanced bar security measures by establishing detailed cashier and transaction procedures, reducing fraud incidents by 28%.
  • Collaborated with kitchen and bar staff to develop seasonal pairing menus, increasing cross-departmental revenue by 22%.

Affiliations

  • International Bartenders Association (IBA)
  • American Hotel & Lodging Educational Institute (AHLEI) Certifcations
  • Society of Human Resource Management
  • National Restaurant Association (NRA)
  • Nightclub & Bar Association
  • Association for Computing Machinery
  • US Bartenders' Guild (USBG)
  • International Hospitality and Tourism Research Conference
  • Business Networking International (BNI) for Hospitality Professionals
  • ServSafe Alcohol Certification by the National Restaurant Association

Certifications

  • Certified Manager of Bars and Restaurants (CMRB)
  • Time Management and Productivity Certification initiative, 2019
  • Salesforce
  • Marketing and Social Media Promotions Certificate
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Professional in Hospitality Management (CPHM)
  • ABC Responsible Serving of Alcohol Certification
  • Certified Sommelier
  • Alcohol Awareness Certification

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