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Skills

  • Cost-savings through route planning
  • City-specific driving knowledge for Chicago
  • Operational improvement
  • Passenger assistance
  • Schedule management
  • Cross-functional teamwork with dispatch
  • First Aid/CPR
  • Process improvement
  • Road regulations knowledge
  • Project organization

Work Experiences

  • Achieved 21% accuracy in paperwork.
  • Collaborated with managers to optimize vehicle utilization plans.
  • Completed over 9 inter-city drives per month while maintaining a perfect safety record and consistent vehicle inspections.
  • Achieved consistently on-time deliveries.
  • Was in charge of the company's operations, which included hiring new drivers, monitoring performance, and managing customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.
  • Built customer trust.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Consistently maintained a clean driving record, receiving recognition for President's Club in 2022.

Summaries

  • Accomplished Rental Car Driver with a no-incident safety record.
  • Achieved quicker maintenance turnarounds.
  • Strengths in vendor management and cross-functional collaboration backed up by Miscellaneous training.
  • Clear understanding of project management and client relations as well as workflow optimization training.
  • Achieved a 46% improvement in repeat business.
  • Experienced in keeping vehicles clean and well-maintained.
  • Achieved 57% improvements in delivery performance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Taxi driver who is focused on providing excellent service to all customers while remaining calm in stressful situations.
  • Adept at assisting in vehicle inspections.

Accomplishments

  • Managed a fleet of 8 vehicles, ensuring all vehicles met safety and maintenance standards, preventing 12 incidents.
  • Assessed and evaluated vehicle performance weekly, preventing 6 potential mechanical failures through early detection.
  • Demonstrated strong multi-tasking and prioritization in high-pressure situations, ensuring smooth operations during peak periods.
  • Resolved product issue through consumer testing.
  • Collaborated with client support to manage customer feedback, improving overall satisfaction by 74% points.
  • Documented and resolved framework which led to standard.
  • Collaborated with the mechanic team to flag vehicles needing immediate repairs, reducing vehicle downtime by 45% hours per week.
  • Successfully onboarded 4 new drivers, providing safety and operational training to ensure PMP compliance.
  • Increased operational efficiency by developing a more organized system for tracking vehicle maintenance and service records.
  • Effectively prioritized vehicle cleaning schedules, increasing customer satisfaction scores by 21%.

Affiliations

  • Society of Human Resource Management
  • International Council of Nurses
  • European Car Rental Conciliation Service (ECRCS)
  • National Association of Fleet Administrators
  • Women in Trucking Association Membership
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Certified Rental Service Professional (CRSP)
  • American College of Transport Operators
  • Freemason

Certifications

  • Hazardous Materials (HAZMAT) Endorsement from initiative
  • Passenger Safety Performance Certification from program
  • First Aid and CPR Certification through American Red Cross
  • Defensive Driving Certification through Arizona DMV or standard
  • Project Management Professional (PMP)
  • Certified in Customer Relations Management (CRM) by program
  • Certified Rental Vehicle Operator (CRVO) through Meridian
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Tire Technician (CTT) from initiative

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