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Skills

  • MS Office
  • Business operations
  • Collaborative team leadership
  • Communications
  • Collaborative problem-solving
  • Project organization
  • Crisis intervention and de-escalation
  • Supervision
  • State and federal regulatory compliance
  • Group therapy facilitator

Work Experiences

  • Collaborated with therapists and counselors.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Achieved 83% reunification success rate.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 30% reduction in re-reports.
  • Coordinated home inspections in potential foster care environments, approving only 73% of applicants to ensure child safety.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Collaborated with foster parents.
  • Collaborated with standard customers to determine their needs and deliver procedure service.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Adept at coordinating foster placements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Strengths in process improvement and team leadership backed up by Miscellaneous training.
  • Adept School Counselor with 2 years of experience counseling students on mental health, academics, and interpersonal issues.
  • Child Protective Services Specialist is a multi-talented Child Protective Services Specialist who is consistently rewarded for planning and operational improvements.
  • Consistent in achieving the counseling program's objectives.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Initiated and organized inter-agency teamwork that resulted in 55% faster response to critical child abuse cases.
  • Coordinated with local law enforcement to respond quickly to child abuse reports, minimizing risk and achieving a 54% improvement in response times.
  • Monitored and assessed child and family well-being post-intervention, achieving 20% higher success rates in case closure compared to regional benchmarks.
  • Acted as subject matter expert on judicial processes in child welfare, guiding colleagues through over 5 legal cases with a 77% success rate.
  • Led culturally-relevant, family-centered interventions that improved client satisfaction by 30%, fostering stronger relationships between families and CPS.
  • Collaborated with team of 12 in the development of system.
  • Prepared comprehensive reports for court hearings, which resulted in 69% successful case outcomes in favor of child-centered decisions.
  • Led 14-member team in examining child abuse allegations, successfully substantiating and resolving 82% of cases ahead of deadlines.
  • Optimized caseload management by utilizing Power BI, improving case progress tracking and reducing resolution time by 4 days on average.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Child Welfare Information Gateway
  • Rotary International
  • American Professional Society on the Abuse of Children (APSAC)
  • American Academy of Pediatrics (AAP) - Council on Child Abuse and Neglect
  • Society of Women Engineers
  • Lions Club
  • Children's Defense Fund (CDF) Advocacy Network
  • Freemason
  • Office of Juvenile Justice and Delinquency Prevention (OJJDP)

Certifications

  • Risk Assessment in Child Welfare Certification - Ironclad Systems
  • Case Management Certification Program (CMCP) - Meridian
  • Certified Foster Care Worker (CFCW) - Ironclad Systems
  • Certified Family Support Worker (CFSW) - Ironclad Systems
  • First Aid/CPR Certified
  • Certified Supervisor of Child Welfare Programs - Cedar Works
  • Certified Social Worker (CSW) - Beacon Labs
  • Project Management Professional (PMP)
  • Child Advocacy Certification - Vantage
  • Court Appointed Special Advocate (CASA) - Lakeside Partners

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