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Skills

  • Project organization
  • CCTV
  • Supplier relationship management
  • Problem resolution
  • Purchasing and planning
  • Invoice generation
  • Inventory management
  • Employee engagement strategy
  • Operational improvement
  • Customer service

Work Experiences

  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Achieved 57% reduction in inventory discrepancies.
  • Added exciting framework products to the establishment, increasing sales revenue $2 by researching current trends.
  • Promoted professional skill development in program and procedure employees through effective training, management, and motivation.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.
  • Used project management and data analysis to implement business strategies to increase revenue and expand into new markets.
  • Kept an eye on supplier operations to ensure quality, on-time delivery, and compliance with contract specifications.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Increased sales revenue by 13% with $5 in new annual sales.
  • Kept track of progress by making plans, budgeting, and calculating results.

Summaries

  • Senior Manager Night Operations with 9 years of experience in operations management, directing initiative and method daily activities.
  • Looking forward to taking on a new challenge with a successful team.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • OSHA certified
  • Recognized for operational, customer service, method, and procedure excellence.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ability to recognize procedure issues and integrate metric solutions to achieve framework.
  • Strong ability to increase profits, control costs, and improve processes on a continuous basis.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and program and procedure.
  • Senior Manager Night Operations with extensive experience in vendor management and quality assurance.

Accomplishments

  • Provided leadership during critical emergencies on the night shift, maintaining employee safety standards and ensuring production continuity.
  • Achieved a 59% reduction in night-shift staffing turnover by introducing flexible work schedules and performance incentives.
  • Reduced operational downtimes resulting from night-time equipment failure by implementing proactive maintenance schedules, lowering frequency by 78%.
  • Improved night shift employee retention by 43%, through targeted initiatives including training programs and team-building activities.
  • Developed a contingency plan for night shift operations during peak seasons, reducing potential delays in order fulfillment by 78%.
  • Integrated key software systems (Jira) to improve night-time supply chain transparency and reduce manual errors by 78%.
  • Successfully increased efficiency during standard, surpassing operational benchmarks by 29% thanks to better team coordination and planning.
  • Analyzed and optimized staffing schedules across multiple departments, improving team efficiency and reducing overtime by 79%.
  • Achieved 51% improvement in employee satisfaction and performance among the night shift team by introducing new performance review metrics.
  • Implemented energy-saving initiatives during night shifts, cutting overhead energy costs by 52% with no impact on operational performance.

Affiliations

  • Founding Member, Overnight Operations Safety Taskforce, 2020—2017
  • Alumni, Leadership Development Program, Vantage, 2017
  • Participant, Advanced Time Management and Shift Scheduling Seminar, 2019
  • Graduate, Professional Operations and Project Management Program, program, 2022
  • Member, Council of Supply Chain Management Professionals (CSCMP), 2024 - Present
  • Holds Certified Professional in Supply Management (CPSM) Credential, method, 2020
  • Member, Association for Supply Chain Management (ASCM), 2023-Present
  • Member, International Warehouse Logistics Association (IWLA) 2016-Present
  • Participant, Exclusive Night Operations Benchmarking Group, 2021
  • Certified Inventory Control Professional, program, 2024

Certifications

  • ISO 9001 Quality Management System Lead Auditor Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Supply Chain and Operations Strategy Certification Meridian
  • Accredited Operations Management Professional (AOMP)
  • Warehouse Management Certification Asana
  • Certified Manager (CM) by the Institute of Certified Professional Managers
  • CompTIA Security+
  • OSHA Safety Certification Austin
  • Apple Certified Associate (ACA)
  • Association for Project Management (APM)

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