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Skills

  • Salesforce proficiency
  • Written and oral communication
  • Data analysis
  • Risk management
  • Refined system debugging skills
  • Skills review
  • Planning and implementation
  • Conflict resolution
  • Client service
  • Brand development

Work Experiences

  • Was in charge of the help desk team and was responsible for managing, coaching, evaluating, and motivating them.
  • Improving remote staff interaction with the headquarters
  • Was in charge of the L1 help desk's procedures and processes.
  • Administrative planning, directing, and reporting were all things I did.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
  • Helped customers choose products based on their stated needs, intended use, and budget.
  • Was in charge of configuring and troubleshooting Apple devices.
  • Oversaw a high volume of calls and responded to customers' category technical support needs.
  • Assisted with the setup of computers and software on various devices.

Summaries

  • Graphic Designer with extensive experience in collateral design, website development, and media production.
  • Systems architect with experience gathering and analyzing requirements, as well as architectural, component, and interface design and development for web-based applications in a variety of domains.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Process Research Associate with a track record of conducting noteworthy independent research in performance reporting.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.
  • Recent college graduate with experience in network administration, including backup, security, e-mail, and application support.
  • Supporting hardware and software issues for procedure computer systems is a skillful Helpdesk Support.
  • Process Research Associate with expertise in performance reporting and knowledge of risk assessment, stakeholder engagement, and team leadership.
  • Competent Helpdesk Support with experience assisting system users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Looking to apply my 13 years of Computers Software experience to a challenging new position with room for growth.

Accomplishments

  • Initiative Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
  • Interfaced
  • Prepared
  • Framework Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Program Requirements: Wrote program requirements which succeeded in procedure.
  • Programmed
  • Category Increased company productivity by 3% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Launched
  • Operational Management: Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers. Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.
  • Standard Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Affiliations

  • Active member of the Global IT Professional Society, focused on continuous professional development around emerging technical support trends.
  • Certified member of the Linux Professional Institute (LPI), staying updated with developments in open-source software support.
  • Active member of the ISACA community to support exposure to global standards in information technology and data security protocols.
  • Certified IT Support Professional through Lean, maintained ongoing affiliation to stay updated with emerging technologies.
  • Affiliation with the Project Management Institute (PMI), leveraging project management skills to improve IT ticket resolution timelines.
  • Certified in disaster recovery through Disaster Recovery Institute International (DRI), participating in exercises and continuous development.
  • Certified in cloud support with AWS Certified Solutions Architect and member of the AWS user community.
  • Active participant in the Microsoft Certified Professional (MCP) community, where I collaborate with other IT professionals to troubleshoot and problem solve through forums.
  • Enrolled in VMware User Group (VMUG), enhancing my virtualization knowledge for improving server support.
  • Participant in weekly activities with the National Business Education Association (NBEA) to strengthen business communication skills in professional helpdesk environments.

Certifications

  • Google Workspace Administrator Certification
  • Microsoft Certified Solution Developer
  • Certified Technology Specialist (CTS) by AVIXA
  • Certification in Java
  • CCNP Routing & Switching
  • Microsoft Certified: Azure Administrator Associate
  • Project Management Professional certification
  • HDI Support Center Analyst (SCA)
  • Microsoft Certified: Azure Fundamentals
  • Certified Six Sigma Black Belt

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