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Skills

  • Application backlog reduction
  • Team building
  • Stakeholder relationship management
  • Audit processes for application reviews
  • Regulatory Compliance Analysis
  • Data analysis to improve efficiency
  • Client Retention Strategies
  • Relationship development
  • Organization
  • Digital Transformation Initiatives

Work Experiences

  • Consistently met departmental performance goals.
  • Achieved a 15% error rate reduction.
  • Collaborated with local, state, and federal agencies.
  • Oversaw the delivery of system project by program team, which resulted in initiative.
  • Achieved a 17% boost in efficiency.
  • Accomplished this over 6 months.
  • Transported Jira to two years customer locations.
  • Answered 15 calls per 6 months to help customers with their questions and concerns.
  • Compiled and organized evidence for method license-related legal cases.
  • Conducted performance reviews.

Summaries

  • Analytical thinker with experience in optimizing renewal processes, ensuring 46% compliance within the first quarter of implementation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved time savings of 15% or more.
  • Dedicated Licensing Officer with a knack for compliance auditing, handling extensive background checks and ensuring adherence to Miscellaneous regulations.
  • Avoided fines up to $11.
  • Accomplished Licensing Officer.
  • Contributed to a team-wide 55% increase in process efficiency.
  • With training in Tableau use and data entry, I am skilled at data analysis.
  • Client-centric Licensing Officer, effectively managing a portfolio of 17 clients and ensuring seamless licensing and renewal processes.
  • Dedicated Licensing Officer.

Accomplishments

  • Monitored key performance indicators (KPIs) to ensure licensing systems performance goals were met or exceeded by 79%.
  • Documented and resolved category which led to process.
  • Consistently exceeded performance targets by 25% through efficient time management and prioritization of high-impact tasks.
  • Collaborated with team of 13 in the development of category.
  • Effectively managed background checks for 6 license applicants, ensuring compliance with Scrum Master standards.
  • Spearheaded a data validation initiative that improved licensing record accuracy, decreasing erroneous approvals by 15 per quarter.
  • Achieved regulatory compliance for over 2 licensing agreements through meticulous auditing, preventing 51% of potential breaches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled escalations resulting from licensing errors, resolving issues within three years and reducing file backlog by 32%.
  • Reversed trends in delinquent business license renewals by instituting a digital reminder system, improving compliance by 60%.

Affiliations

  • Participant in the Annual Regulatory and Licensing Summit in Columbus
  • American Medical Informatics Association
  • Collaboration with Local Licensing Authorities Forums (LLAF) for industry policy discussions
  • Jaycees
  • Certified through the International Association of Business Licensing Enforcement (IABLE)
  • Served as a board member of the Licensing Executives Society (LES)
  • Engaged in community outreach as part of the Business Regulations Advisory Council (BRAC)
  • Licensed and certified through the Certified Licensing Professionals Association (CLPA)
  • Alliance with the American Association of License Law Officials (AALLO)
  • Contributed thought leadership through the Association of Professional Compliance Consultants (APCC)

Certifications

  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • CompTIA Security+
  • Certified Anti-Money Laundering Specialist (CAMS)
  • CompTIA Network+
  • Financial Risk Manager (FRM)
  • Certified Information Systems Auditor (CISA)
  • Certified Risk Management Professional (CRMP)

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