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Skills

  • Flair bartending techniques
  • Knowledge of craft and microbrews
  • Team management
  • Ingredient cost optimization
  • Ordering bar supplies
  • Staff training and development
  • Collaborative vendor partnerships
  • Customer engagement enhancement
  • Conflict resolution with patrons
  • Problem resolution

Work Experiences

  • Conducted three years inventories of bar and drink supplies to keep stock on hand and avoid costly rush orders.
  • Assisted in redesigning the bar layout.
  • Scouted and auditioned performers for various special events, as well as recruited and trained 2 bartenders and barbacks.
  • Achieved 11 consecutive years of compliance.
  • Achieved media mentions.
  • Achieved a 19% reduction in liquor loss by implementing controlled pour systems and routine bartender training.
  • Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
  • Increased bar revenue by 17% through the creation and marketing of featured cocktails.
  • Created unique drink and cocktail offerings on a monthly basis as part of the seasonal offerings.
  • Maintained relationships with restaurant vendors in order to ensure efficient inventory management and cost containment.

Summaries

  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Benefited both the bar and local vendors.
  • Boosted overall service efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved revenue increases of up to $16.
  • Ability to recall pricing, recipes, and the mechanics of drink machines quickly.
  • Expedient mixologist with 5 years of experience providing excellent service and cultivating a loyal customer base.
  • Achieved a 16% increase in sales.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved an average guest review score of 5 stars.

Accomplishments

  • Boosted bar revenue by 12 by creating a rotating seasonal cocktail menu that emphasized local, fresh ingredients and premium spirits.
  • Documented and resolved standard which led to initiative.
  • Received ‘Best Cocktail Bar’ accolade in 2019, after contributing to bar menus, customer service improvements, and mixology innovations.
  • Maintained an impeccable work area by rigorously following health and safety standards, passing all 2016 health inspections with zero violations.
  • Introduced a bar loyalty program featuring rewards for repeat customers, leading to an increase in customer retention rates by 50%.
  • Resolved product issue through consumer testing.
  • Certified in standard, applied best practices to improve cleanliness and safety protocols, resulting in zero customer complaints related to hygiene.
  • Maintained working relationships with local farms and suppliers, negotiating costs and securing rare ingredients otherwise unavailable in method.
  • Increased overall guest satisfaction by 60% through introducing a detailed spirits education approach, making guests feel more involved in their beverage choices.
  • Effectively managed high-volume, high-energy service for 13+ guests during peak hours without compromising on quality or wait times.

Affiliations

  • Organized cocktail-making classes for employees and guests, promoting team-building and customer engagement
  • Participant in the Portland Nightlife Association Professional Standards Workshop
  • American Medical Informatics Association
  • Certified Specialist of Spirits (CSS) from the Society of Wine Educators
  • Instructor for workflow optimization Workshop at initiative
  • Worked as a beverage consultant with the category Festival
  • International Association of Administrative Professionals
  • Rotary International
  • American Distilling Institute (ADI), Member
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Beer Server by Cicerone® 2017
  • Craft Cocktail Bartending Course from system
  • Microsoft Certified Systems Engineer (MCSE)
  • Bar Operations and Management Certification from QuickBooks
  • Cocktail Menu Development Workshop Completion 2015
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Introductory Somali-er Certification from Meridian
  • Advanced Certificate in Mixology and Cocktail Design

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