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Skills

  • Cross-team collaboration for seamless transitions
  • Compliance with company safety standards
  • Business operations
  • Business analysis
  • Advanced problem-solving for escalations
  • First Aid/CPR
  • Negotiation
  • Relationship development
  • Detailed sales trend analysis in off-peak hours
  • Data collection and analysis

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved zero operational gaps by 2017.
  • Achieved 8 consecutive no-error shifts.
  • Achieved results in under 14 months.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 3%.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Closed $11 in transactions nightly.
  • Created metric and system reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.

Summaries

  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Strengths in process improvement and risk assessment backed up by Miscellaneous training.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Dynamic application of data analysis and risk assessment in a fast-paced business environment.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Quality assurance, client relations, and quality assurance are all well-trained.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Focused on ensuring smooth financial, personnel, and operational operations.

Accomplishments

  • Assisted regional managers with year-end closing processes, ensuring accurate tracking of all operational data and reducing end-of-period discrepancies by 27%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed standardized cleaning and operational closing procedures that decreased closing time by 64% without compromising cleanliness or compliance.
  • Mentored new employees on efficient closing procedures, leading to an overall performance improvement of 56% in the first two years.
  • Proactively addressed customer complaints arising from night operations, increasing overall satisfaction ratings by 40% within a two years.
  • Monitored high-volume transactions and guided the closing process with absolute adherence to company policy, processing over $10 per night shift.
  • Reconciled cash drawer discrepancies, reducing error rates by 36% through diligent reporting and auditing procedures.
  • Spearheaded a cash handling training session for night shift staff, which resulted in a decrease in cash variances by $15 per shift.
  • Resolved product issue through consumer testing.
  • Documented and resolved initiative which led to program.

Affiliations

  • Institute of Professional Supervisors
  • Certified Loss Prevention Professional (CLPP)
  • National Association of Public Insurance Adjusters (NAPIA)
  • Occupational Safety and Health Administration (OSHA)
  • Toastmasters
  • American Society of Safety Professionals
  • American Production and Inventory Control Society (APICS)
  • National Association for Contingency Planning and Security
  • Night Shift Supervisory Certification OSHA
  • Inventory Control Society

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Data Accuracy Specialist - Northwind
  • Certified POS Systems Operational Professional - Vantage
  • ServSafe
  • Certified Retail Surveillance Specialist - Meridian
  • CompTIA A+ Technician
  • Certified Closing Professional (CCP) Certification - Beacon Labs
  • Microsoft Office Specialist in Excel (MOS) - 2020
  • CompTIA Security+

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