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Skills

  • Client relationship management
  • Business development expertise
  • Cross-functional team collaboration
  • Reporting familiarity
  • Business operations
  • Branch profitability enhancement
  • Cost-reduction initiatives
  • Bank security expert
  • Method equipment
  • Documentation accuracy enhancement

Work Experiences

  • Assessed individual team members' performance, provided coaching, improving staff productivity by 50%.
  • Assessed team members' performance.
  • Achieved branch recognition as a top performer.
  • Achieved zero balance discrepancies over 6 consecutive audits.
  • Hired, trained, and mentored 5 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Achieved 11 consecutive accident-free months.
  • Amplified customer loyalty programs.
  • Collaborated with cross-functional teams.
  • Collaborated with cross-functional teams to streamline the branch’s workflow, boosting productivity by 76%.
  • Compared initiative applications to outline specifications in order to approve, reject, or suggest changes to files.

Summaries

  • Versatile Branch Operations Supervisor with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Banking and Financial Services where talents in performance reporting and risk assessment will be valuable.
  • Branch Operations Supervisor with 12 years of successful workflow optimization and vendor management experience.
  • Achieved measurable improvements in branch performance.
  • Achieved over 36% retention rates.
  • Problem-solving and creative decision-making are skills that a logical Branch Operations Supervisor possesses.
  • Accomplished in identifying and preventing fraud, using advanced monitoring techniques to safeguard branch assets totaling $18.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in identifying and preventing fraud.
  • Achieved annual savings of $14.
  • Objective Banking and Financial Services leader who has led financial systems and programs to success.

Accomplishments

  • Ensured compliance with financial regulations, achieving a 77% success rate in external audits and inspections.
  • Resolved product issue through consumer testing.
  • Achieved a 32% year-over-year increase in branch deposits through the implementation of proactive customer acquisition policies.
  • Pioneered a paperless policy that resulted in a 76% decrease in operational paperwork and storage costs.
  • Implemented a customer feedback loop, identifying and addressing service bottlenecks, resulting in a 65% improvement in client satisfaction.
  • Standardized workflow processes, reducing processing errors by 22% and expediting transaction completion times.
  • Worked closely with upper management to re-design branch footprint, increasing workflow efficiency and reducing facility overhead by 73%.
  • Coordinated the implementation of a new CRM system, increasing branch customer engagement response rates by 80%.
  • Achieved branch loan growth of 24% year-over-year by focusing on personalized lending solutions for key client segments.
  • Streamlined day-to-day branch operations, improving staff productivity by 65% and reducing customer wait time.

Affiliations

  • Freemason
  • Project Management Institute (PMI)
  • American Productivity & Quality Center (process)
  • International Association of Operative Millers (IAOM)
  • Bankers Association for Finance and Trade (BAFT)
  • International Council of Nurses
  • International Cooperative Banking Association (ICBA)
  • Customer Experience Professionals Association (CXPA)
  • Society of Women Engineers
  • Institute of Financial Operations (IFO)

Certifications

  • Mentorship & Leadership Development Training Certification
  • Salesforce
  • Sales & Revenue Forecasting Management Certification
  • Certified Branch Operations Specialist (CBOS)
  • Human Resources Management Certification by framework
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Process Improvement Specialist (CPIS) by Brightline
  • Certified Leadership and Supervisory Expert (CLSE) by Northwind
  • Certified Remote Banking Technology Expert by Vantage

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