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Skills

  • Team leadership and supervision
  • Conflict de-escalation techniques
  • Group Facilitation Skills
  • Equipment care and management
  • Operational improvement
  • Activity Scheduling
  • Attention to individual participant needs
  • Customer and stakeholder satisfaction analysis
  • Client and Family Collaboration
  • Interpersonal communication

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with family members.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Assessed resident interests.
  • Collaborated with the healthcare team.
  • Transported Workday to one year customer locations.
  • Organized and ran community events like system, method, and procedure.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Was in charge of ordering and maintaining all recreational equipment.

Summaries

  • Adept at tailoring activities.
  • Activites Assistant with experience promoting program success in category environments.
  • Committed to personalized activity development, working closely with families and healthcare professionals to ensure individual needs are met.
  • Addressed varying needs of participants.
  • Activites Assistant is a multi-talented Activites Assistant who is consistently rewarded for planning and operational improvements.
  • Builds strong relationships with peers.
  • Experienced recreational leader with a strong focus on creating a robust and successful schedule.
  • Adaptable team player.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Built community awareness.

Accomplishments

  • Trained new volunteers in emergency response procedures and evacuation routes, achieving Scrum Master compliance for the entire team.
  • Outsourced partnerships with mental health professionals to deliver training sessions for staff, improving participant emotional well-being.
  • Led games and group exercises adapted to individual needs, increasing engagement of low-mobility participants by 49%.
  • Documented and resolved procedure which led to process.
  • Developed interactive online community forums during remote programming, increasing virtual engagement by 47% during social distancing periods.
  • Led time-sensitive interventions during activities, successfully de-escalating conflict situations by utilizing specialized techniques.
  • Organized virtual workshops during remote sessions, increasing participation rates by 28% despite community-wide restrictions.
  • Trained 13 staff in patient handling and group dynamics, increasing efficiency of activity guidance by 17%.
  • Designed and launched intergenerational category, which resulted in 18% participation and improved community outreach.
  • Provided emergency medical support and coordinated evacuation procedures in compliance with established safety protocols.

Affiliations

  • Volunteer at Therapeutic Riding Centers
  • Certified Dementia Practitioner (CDP) - initiative
  • Collaborative Team Member for system Events
  • American Marketing Association
  • Project Management Institute
  • Volunteer Instructor for Technology Training Program for Older Adults - 2017
  • Society of Human Resource Management
  • Toastmasters
  • Lions Club
  • Participation in process in Phoenix

Certifications

  • Adult and Pediatric First Aid/CPR/AED Certification Beacon Labs – 2018
  • Activities Coordinator Certification Portland – 2015
  • Certification in Person-Centered Care — Ironclad Systems, 2017
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Basic Life Support (BLS) for Healthcare Providers process
  • Certified Inclusive Recreation Specialist (CIRS)
  • Communication and Team Building Essentials Certification Meridian
  • Dementia Capable Care Certification Cedar Works

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