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Skills

  • Foodborne illness prevention
  • First Aid/CPR
  • Power BI knowledgeable
  • Handling customer inquiries and complaints
  • Communications
  • Cash handling and POS terminal operations
  • Quality assurance
  • Operational improvement
  • Communication with suppliers
  • Relationship development

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Food preparation activities, such as data analysis and project management, were planned and organized by me.
  • Assisted wait staff and other members of the team in completing tasks.
  • Collaborated with kitchen staff and management.
  • Oversaw the delivery of program project by category team, which resulted in process.
  • Coordinated with suppliers to ensure timely deliveries of fresh products, which reduced shortages by 62% during peak periods.
  • Balanced multiple tasks including inventory tracking, food prep, and serving in a high-demand environment, consistently meeting time and quality standards.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Cleaned and sanitized all work surfaces in between food preparations to avoid cross-contamination and adhere to food safety regulations.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Boosted sales of seasonal items by $18 in 9 months.
  • Committed to food safety and quality.
  • Long hours are required to complete fast-paced work.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at reducing waste by 69%.
  • Within Miscellaneous, senior Prepared Foods Clerk and outstanding performer in budget management and cross-functional collaboration.
  • Collaborative Prepared Foods Clerk.
  • Achieved success during health department inspections.
  • Contributed to enhanced food safety.
  • Boosted sales of featured products by $4.

Accomplishments

  • Collaborated closely with management to tailor menu offerings to seasonal demands, driving a 68% spike in sales during peak periods.
  • Improved the flow of customer orders by implementing an efficient labeling and tracking system, cutting order processing time by 34% minutes.
  • Documented and resolved program which led to framework.
  • Assisted in the rollout of a digital menu and online ordering system, increasing efficiency by 17% and raising overall sales by 5 within 4 weeks.
  • Exhibited extensive product knowledge, which enabled clear communication of nutritional information and food allergens, leading to a 65% reduction in product returns.
  • Implemented sustainable packaging strategy for to-go orders, earning positive feedback from environmentally conscious customers and increasing repeat business by 57%.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and arranged visually appealing food displays, improving customer engagement and resulting in a 17% increase in sales.
  • Supported management in identifying key high-margin products and implemented strategies that pushed 22% growth in specialty item sales.

Affiliations

  • Certified Professional Food Manager (CPFM)
  • Association for Computing Machinery
  • Produce Marketing Association (PMA)
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Retail Bakers of America (RBA)
  • Lions Club
  • Dietary Managers Association (DMA)
  • Food Safety Preventive Controls Alliance (FSPCA)

Certifications

  • ServSafe Food Handler Certification
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Allergen Awareness Training Certification (ServSafe or equivalent)
  • Salesforce
  • HACCP Certification (Hazard Analysis Critical Control Point)
  • SafeMark Food Safety Certification
  • ServSafe
  • Certified Foodservice Professional (CFSP)
  • Temp Food Permit Certification (by your city/county health department)

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