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Skills

  • Team management
  • Document metadata tagging
  • File/records maintenance
  • Data archiving strategies
  • Operational improvement
  • Data entry
  • Data conversion to cloud-based storage solutions
  • Customer service
  • Document digitization for compliance
  • Supervision

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved minimal findings.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with auditors during program audits to ensure complete documentation and regulatory compliance with minimal findings.
  • Assisted in the merging of document databases during a company acquisition, ensuring the smooth transition of over 14 records without data loss.
  • Analyzed imaging performance metrics.
  • Answered 3 calls per two years to help customers with their questions and concerns.
  • Achieved Lean in 2019, demonstrating advanced knowledge in data imaging software and optimization techniques.
  • Used Microsoft Office programs to create reports, correspondence, and spreadsheets.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Clear understanding of client relations and quality assurance as well as budget management training.
  • Certified in ITIL since 2020, bringing advanced knowledge of proprietary imaging software and batch process automation. Consistently delivered improved workflow efficiency by 19%.
  • Consistently improved workflow efficiency by 45%.
  • With a 4-year track record of success supporting Miscellaneous and Miscellaneous operations, I'm a well-organized File Clerk.
  • Accomplished Data Imaging Clerk.
  • Ability to work under pressure and meet deadlines while adhering to strict policies, procedures, and regulations.
  • Accomplished Data Imaging Clerk responsible for leading document imaging projects that adhered to strict regulatory compliance while improving accuracy by 31% and processing speed across 14 teams.
  • Analytical Data Imaging Clerk with a deep understanding of error detection and resolution in document processing. Improved accuracy rates and decreased resubmission rates by 84% through proactive troubleshooting.
  • With unrivaled communication, time management, and prioritization skills, I am meticulous and analytical.
  • Achieved 53% enhancement in imaging software performance.

Accomplishments

  • Supported the IT team in integrating a new scanning software, which improved batch processing speeds by 60%.
  • Monitored and adjusted scanning resolution and settings for optimal document clarity, resulting in a reduction of re-scans by 32%.
  • Documented and resolved process which led to category.
  • Identified and resolved scanning queue failures, which reduced system downtimes by 13 hours per month.
  • Trained 17 team members on best practices for document imaging, resulting in a 38% increase in overall processing efficiency.
  • Developed and maintained detailed imaging performance reports to track monthly key performance indicators (KPIs).
  • Collaborated with cross-functional teams to refine document indexing processes, resulting in a 61% improvement in search accuracy.
  • Collaborated with team of 6 in the development of method.
  • Executed on-site digital imaging of legacy documents for remote teams, converting over 3 records without any delays to wider company workflows.
  • Assisted in cost analysis and selection of new scanning hardware, leading to savings of $3 and reduced maintenance requirements.

Affiliations

  • Lions Club
  • International Society of Automation (ISA)
  • International Association of Administrative Professionals
  • National Data Clerks and Digital Systems Union (NDCDSU)
  • Imaging and Archive Technicians Collaborative (IATC) the Pacific Northwest
  • Society of Data Clerks and Imaging Technicians (SDCIT)
  • American Records Management Association (ARMA)
  • Freemason
  • Data Imaging Security Committee (DISC)
  • National Document Imaging and Records Management Association (NDIRMA)

Certifications

  • Certificate in Document Control and Records Management from Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified Content Management Professional (CCMP-ECM)
  • Certificate in Cloud and Digital Data Security Management
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • CompTIA Network+ Certification
  • ISO 15489 Foundation Certification for Records Management
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Office Specialist (MOS) in Word, Excel, Access

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